Karen Lou Lagac

Senior Human Resource Officer, Nov. 2013 to Present
Handles all recruitment needs and employment issues of the company; Source candidates using the most efficient and cost effective and ensures timely recruitment of new employees into the company from the creation of job description to their induction into the company including offer letters and contracts etc.


Duties:
• Management Representative for Quality Management System of the Company as per ISO 9001:2008 Standards.
• Conducts Internal Audit every 6 months to all Departments in compliance with the ISO 9001:2008 Standard
• Develop HR Strategies and Coordinate with the Head of Department/ Directors with regard of Manpower Plan
• Approve Leaves Requests, Promotions, Salary Increase in accordance with the Company’s Policies and Procedures
• Review Recruitment Requisitions, Transfers, Resignations and Termination Notices and Other Related Personnel Actions
• Ensure Proper Implementation of Company Benefits such as Computation of Leave Salaries, Gratuity and Payroll
• Keeps tract of new labor and immigration laws being introduced in UAE

• Recruitment:
o Reviews and Creates employee job description
o Sources out applicants by posting vacancies online (Bayt, Gulf News, etc.)
o Liaises with recruitment agencies for the required manpower (skilled and unskilled laborers)
o Screens and recommends candidates to appropriate department head

• Employee Files and Records
o Maintains employee time keeping
o Maintains and updates employee masterlist and personnel files (CV, appointment letter, joining report, etc.)
o Prepares documents for registration, renewal and cancellations of IDs and Visas
o Keeps and updates employees’ leave records in company system (Automation Portal)
o Keeps the original passports of the employees
o Maintains security and confidentiality of all office and personnel files

• Handles employee annual performance review and appraisal
• Attends employees’ issues and if required, counseling
• Works closely with the PRO for Visa processing.
• Reviews, prepares, request approval (if required) or approves expenses:
o Insurance rates, coverage, renewal and claims for offices, vehicles and employees
o Renewal of offices and warehouse leases
o Renewal of Labor Camps
o Business and employee vacation travel expenses
o Office utilities, HR expenses and PRO claims
o Company vehicle registrations, renewal and penalty fines
• Issuance of Company memos/letters (warning letter, increment, termination, etc.)
• Handles preparations of company events

Duties:

HR Recruitment
• Handles Recruitment (approval of job requests, job postings, screening, interview, endorsement of shortlist to the Department Heads)
• Conduct Preliminary Interview to verify qualifications/references, recording relevant facts and opinions and evaluating candidates’ suitability for employment
• Prepares Offer Letter
• On-boarding of new staff and consultants (orientation and delegation)

HR Payroll and Final Settlement
• Verifies and Checks Time Keeping for All Staff and Consultant
• Prepare Monthly Payroll
• Prepare and Process Monthly Remittances and Quarterly reports (SSS, PAG-IBIG, BIR Tax and PHILHEALTH)
• Prepare final settlement for the resigned and terminated employees
HR Administration
• Exercises, Control, Interprets, Review, Recommend and Revise Company Policies and Procedures
• Handles employee concerns and inquiries, compensation and benefit administration.
• Reviews and Recommend accredited Health Medical Organization’s Benefits for the company
• Prepares, Casual Contract, Probationary Contract, Regularization Contract, Annual Increase Contract, Promotion Contract, Lateral Transfer Contract etc.,
• Reviews and Revised Job Descriptions of Employees
• Issues Memo (Internal Memos, Written Warnings and Termination Letters).
• Liaise with Company Law firm for the processing of Expats working visa and family visa in Philippines.
• Liaise with the Company External Auditor for Annual Income Tax and Employee Tax.
• Ensures Compliance on Regulatory and Legal Requirements for Articles of Incorporation - by laws, Security and Exchange Commission Registration; Company Profile and Company Business Permits
• In-charge for the employee verification (Bank loans applications, background checking and others)
• Handles employee concerns and inquiries, compensation and benefit administration.

Duties:
• Communicate/ Coordinate to our Head Office in Germany and Austria in regard of any query as per request of the Project Management.
• Prepare Attendance for Local Staff and Expat Staff.
• Responsible to all Outgoing and Incoming Correspondences (Client, Consultants & Consortium)
• Prepares All Memos (Internal & External), Transmittal, Contractual Letters, Outgoing Letters Etc.
• Responsible for all Document Control activities such as:
o Ensure Filling Systems are maintained and up to date
o Define Procedure for record retention
• Prepare materials requisition needed in the site as per Site Engineer’s Request
• Record/ Take Minutes of Meetings (Board Meetings, Committee Meetings and Internal Meetings).
• Make travel arrangement for Expats Employees, Consultants & Clients
• Book Hotel Accommodation & Conference Rooms
• Supervises Company Office Drivers for their daily schedule (Airport departures/pick-ups, delivery mails, etc., )

Assist the Catering Director, Executive Chef & his subordinates with the smooth & efficient running of his department. Coordinate with Human Resources Department with regard of the Implementation of Hotel Policies & Standard Operating Procedures.

Duties:

• Create and Coordinate the Weekly Roaster/ Schedule for all Kitchen Staff
• Prepares Monthly Attendance Report & Overtime Report for Monthly Payroll.
• Prepares Memos, Announcements and or Correspondences, Verbal Warnings and Written Warnings
• Takes Minutes of Meetings, Dictation, Handle Telephone calls, files & Correspondences
• Maintains & Updates Monthly Food Cost, Revenue Report & Any other Financial Reports
• Coordinate with Food & Beverages Department and Sales & Marketing for the proper distribution of hotel event
• Established & Consolidates Monthly Training Plan according to deadlines established by the Training Department
• Purchase Order Bill for Afriqiyah Airlines and VIP Flights
• Post Afriqiyah Airline Bills, VIP Flights and Outside Catering using Micros Fidelio
• Reliever to Executive Secretary/ Personal Assistant of the General Manager

Duties:

• Dedicated HR Specialist to DELL & Outbound Vertical Markets responsible in:
o Implementing Policies
o Prepares Job Description and Job Evaluation
o Discharging Employee for Termination
o Administering Fact Finding Committee for Confidential Issues
o Prepares Casual Contract, Probationary Contract, Regularization Contract, Annual Increase Contract, Promotion Contract, Lateral Transfer Contract etc.,
o Prepares & Recommends Verbal Warning, Written Warnings and Final Written Warnings

• Recruitment

o Paper screening for all candidates for call center agents
o Conduct background checking for the newly hired call center agents(Companies and Universities)
o Screens and reviews newly hired call center agents prior to signing of probationary contracts
o Conduct initial interview for call center candidates
o Conducts Company Orientation/ Induction Program for new Call Center Agents Employees