Total Years of Experience: 8 Years, 1 Months
March 2019
To Present
Unit Manager - Members Relationship
at SmartMed Private Medical Services
Location :
Saudi Arabia - Riyadh
I secure the department goals and long-term objectives vital to the overall success of the company. I build and maintain a strong customer base/network, manage current relationships, and generate new business opportunities. I stimulate growth through proactive relationship management strategies and targeting value-added customers. I develop and empower team members through hands-on coaching and support. I also oversee the daily office operations, allocate workflow, and prepare/deliver monthly/weekly reports.
♦ Accelerated sales growth, and customer retention rates by designing a highly effective loyalty program to support existing members and instituting subsequent personalized membership approach to address service gaps and assess individual needs.
♦ Accelerated sales growth, and customer retention rates by designing a highly effective loyalty program to support existing members and instituting subsequent personalized membership approach to address service gaps and assess individual needs.
February 2018
To Present
at SmartMed Private Medical Services
Location :
Saudi Arabia
February 2018
To February 2019
Senior Consultant - Members Relationship
at SmartMed Private Medical Services
Location :
Saudi Arabia - Riyadh
I cultivated effective working relationships and high retention rates with members through in-depth needs assessment and care. I served as a trusted SME and consultant for members facing complex business challenges. I identified risks, relevant competition, and made recommendations and/or formulated strategies in order to enable clients to realize their business goals. I also oversaw and executed the junior staff onboarding and training operations.
♦ Selected to develop and author vital SOP and manual in close collaboration with COO due to elevated stakeholder relationship management, flowchart design, and Keynote user skills.
♦ Drove sales growth and customer retention rates by implementing a highly successful referral program.
♦ Selected to develop and author vital SOP and manual in close collaboration with COO due to elevated stakeholder relationship management, flowchart design, and Keynote user skills.
♦ Drove sales growth and customer retention rates by implementing a highly successful referral program.
May 2015
To February 2017
Account Manager
at Alāan Artspace - Part of Hanad Limited Company
Location :
Saudi Arabia
I fostered and oversaw positive, lasting client relationships, and proactively sought out new sales opportunities. I was also relied upon to deliver extensive support to the project management team and all strategic event planning operations.
♦ Developed customized renting packages, restructured renting agreement, and designed revenue sheet template.
♦ Developed customized renting packages, restructured renting agreement, and designed revenue sheet template.
June 2014
To August 2014
Business Developer
Location :
Saudi Arabia
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