Karim Mostafa

• Oversee the streamlined operation of the IT department and ensure that operations align with the business objectives of the organization.
• Plan, coordinate, direct, and design all operational activities of the IT department, as well as provide direction and support for IT solutions that enhance business operations.
• Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs
• Lead large IT projects, including the design and deployment of new IT systems and services
• Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
• Troubleshoot hardware and software Escalated issues related to internal IT
• Manage and take necessary action for contracts and License renewals
• Negotiate and Manage Vendors, Suppliers, Service Providers, Contractors SLA, and Contracts
• Define and assure that SLAs are in place for all services.
• Ensuring that infrastructure resilience, Data protection, and DR are in place.
• Ensuring that IT Policy & procedures are followed by IT teams throughout the organization.
• Ensuring that cyber security is applied within the company Including Network, Applications, advanced Thread protection, Systems, and Infrastructure security.
• Monitor the team’s total performance and set their KPIs.
• Develop, manage, and track IT annual budget
• Manage group IT procurement of new assets, solutions, and services
• Manage ROYA’s gated compound projects implementation and operation including Data Center, Triple play, CCTV, Public WI-FI, RFID Gates, and FM I-community App.
• Manage and oversee FTTX network, starting from the design, passing by the implementation, Delivering, and the maintenance across ROYA's gated Compounds.
• Follow-up and align with the KEY stakeholders the status of the civil work and the Expected delivery date to be ready for installing the FTTH solution.
• Responsible for all strategies related to providing Triple Play services to Roya’s customers
• Oversee and evaluate the TP services operator’s performance, and ensure that Rate plans do meet our customer’s satisfaction
• Contract operators to install Network towers across our gated compounds to Enhance Mobile Network Coverage.

• Oversee vendor implementation, support, and maintenance services ensuring Response times are within SLA targets.
• Ensured that IT infrastructure technical operations meet or exceed current
Standards.
• Maintained data center passive and active equipment to ensure all systems and services are current and well operative.
• Coached team members and provide necessary advice and guidance.
• Reviewed daily logs and reports to detect recurring slowdowns or errors.
• Completed reports detailing network, systems performance, and downtime issues.
• Resolved issues and escalated problems with knowledgeable support and quality service.
Planned, Developed, and managed the following infrastructure technologies:
-Active Directory, DNS, DHCP, group policy -Hyper-V, VMware
-Office 365 -SCCM
-Blade Enclosure, Fabric Switch -Symantec Backup Exec
-San Storage -CUCM, CCX, IVR
-Firewall -Networking
-Kaspersky Security solution -Aruba Wi-Fi Solution

• Performed daily operations on servers and resolved daily issues.
• Planned, implemented, and monitored backup operations, perform restoration if needed.
• Implemented and managed Active Directory.
• Managed VMware V-Center
• Managed and Monitored file server and managed users' permissions and files.
• Managed and Migrated Microsoft Exchange 2010, 2013.
• Managed and Monitor Antivirus and made sure that client computers are secured and updated.
• Managed DNS, DHCP, Group Policy.
• Managed and monitored SAN storage
• Maintained hardware/software, perform necessary updates.
• Managed IT Infrastructure systems, security to maximize uptime and protection of Data.
• Reported to the Infrastructure manager all operation Status, information, and updates.

• Configured hardware, devices, and software to set up workstations for employees.
• Submitted service tickets for equipment maintenance requests.
• Collaborated with supervisors to escalate and address Employees’ inquiries or technical issues.
• Provided all support to the POS.
• Monitored Daily backup
• Troubleshoot and resolve day-to-day issues.