خالد أبو سمرة

Manchester - United kingdom January 2010 to Present
Coreions www.Coreions.com
Executive Director Gaza CEO.

• Manage IT team
• Establish the IT structure team the HQ and Gaza office
• Design and implement the temporary office network connecting the automated factory
• Establish Avaya VOIP telephone system running existing network
• Develop the ICT internal system to track task, assets and expenses
• Develop the store inventory systems and accounting reports
• Develop sales tracking system
• Develop custom attendance system
• Develop small payroll system
• Preparing and organizing the company procedures identifying automation areas to reduce the gap between system and business.
• Planning the ERP implementation (Steering committee, coordination, champions teams, training and awareness)

UK, Palestine, Gaza January 2008 to May 2010
Work without Borders (WWB) www.wwb.ps
Server administrator
IT Manager and network administrator

• Supervising the installation, configuration, and administration all company computers and network equipment.
• Maintaining a strong relationship with all managerial heads in order to understand the company's future outlook and determining management's needs, programs, and implementation (training)
• Planning network infrastructure to accommodate growth and changing organizational needs mainly through research of emerging technologies and their impact on SDC's environment.
• Concentrating on delivering network systems management, distributed data architectures and Internet solutions.
• Managing and maintaining production server.
• Analyzing and repairing hardware. Administered network monitoring tools.
• Documenting and analyzing studies using various applications. Analyzed and improved operations, which increased
productivity.
• Evaluating software solutions.
• Experienced in establishing, leading, and working with cross-functional teams and within a distributed IT
environment.
• Troubleshot LAN connectivity problems and hardware issues.
• Provided operating system maintenance.
• Installed hardware, operating system software, and application software on workstations. Installed and set up new
computers and hardware.
• Upgraded systems to improve support and reduce paper work.
• Troubleshot computer, printer, and other peripheral problems.
• Troubleshot and resolved technology related emergencies.
• Consulted on present problems and day-to-day general management work.
• Configured and tested equipment as needed.
• Configured and tested computer systems and software.
• Provided hardware and software recommendations to customers.
• Maintained hardware upgrades and provided troubleshooting and software support on network workstations.
• Planned, implemented, and administered networks. Installed and upgraded software. Performed job scheduling to ensure timely, accurate processing and ensure balancing of job runs.

Khalid Kamel Abu samra Microsoft Certified Technology Specialist 2008 ITIL® Foundation V3 Microsoft Certified System Engineer 2003 CCNA CIW

CARE International www.Carewbg.org
May 2007 to May 2008
IT Specialist

• Drive the client issues with following the SLA and ITIL foundation rules.
• Provide daily IT support to Care Gaza Office.
• Network administration (including backup, security management, user account management, e-mail systems
including e-mail web server, internet access, office systems and applications support)
• Perform and coordinate cable installations.
• Coordinate projects with vendors, telecommunication companies, customers, other divisions of the Information
Services Department and other entities as required.
• Use computers, monitoring and testing equipment to determine LAN/ WAN network component performance;
take corrective action to improve network performance; and prepare equipment procurement specifications.
• Prepare standards and guidelines for network implementation; and identify appropriate techniques and procedures for cable and equipment installation, maintenance, monitoring and performance improvement.
• Proactively stay up to date with all the latest technologies concerning Mimosa's products and the Underlying
technologies and dissipate this knowledge to the other engineers.
• Recognize and escalate difficult technical / business issues within the Sales, Customer Support, and Engineering
organizations.
• Work with support and / or product development personnel to troubleshoot and workaround product issues.
• Create Knowledge Base Articles / Technical Notes.
• File enhancement requests and work with product management / product marketing to understand requested
Product enhancements.

Palestinian Broadcasting Corporation (PBC) www.Pbc.ps January 2004 to May 2007
IT Manager and network administrator
Technical Support Engineer

• Installing and configuring computer systems.
• Network administration (including backup, security management, user account management, e-mail systems
including e-mail web server, internet access, office systems and applications support)
• Monitoring and maintaining computer systems and networks.
• Talking staff/clients through a series of actions - either face-to-face or over the telephone.
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
• Finding solutions to problems is it through creating a desktop short cut or fixing a major fault on the operating
system.
• Replacing parts as required.
• Providing support documentation, including procedural documentation.
• Following diagrams and written instructions to repair a fault or set up a system.
• Running network applications to support system and users.
• Supporting new applications.
• Setting up new users.
• Responding within agreed time limits to call-outs.
• Working continuously on a task until completion (or referral to third parties, if appropriate)
• Prioritizing and managing several open cases at one time.
• Rapidly establishing a good working relationship with strangers in their premises to make necessary repairs
(contract businesses)
• Testing/evaluating new technology.
• Basic instillation of CCTV cameras.
• Conducting electrical safety checks on computer equipment.
Khalid Kamel Abu samra Microsoft Certified Technology Specialist 2008 ITIL® Foundation V3 Microsoft Certified System Engineer 2003 CCNA CIW