كنانة الشيخ عثمان

Fast link BMS - Executive Secretary-(reception officer ) / Feb (2015) - Present - Dubai, UAE.
Handled the entire office duties including:
 Prepared the visa papers, renewing and cancellation as well
 Receiving, sending, and registering all incoming and outgoing data
 Experienced in all the needed documentation
 Attesting the birth, marriage, and graduating certificate and sending it for translation & attestation & submission .
 Entered all the data in the system, both old and new
 Made a daily report of what is done and about the received and sent calls& documents as well
 Making of a monthly report about the updates of all the employees of the company
 Making monthly payslips and expenses .
 Insurance app forms for all employees .
 Updating all renewal reports monthly for residence visa and labour’s documents for company and employees as well
 Typing official app forms for submission .
 Preparing all office supplies ordering forms
 Receiving & releasing supplies and issuing invoices .
 Communicating with services agencies (insurance, business cards, cars, clinics) & organizing all next steps through emails and phone calls
 Schedule meeting for managers with clients and prepare reminders for both
 Preparing all pro, visitors call, attendance logs & reports daily and monthly
 Generate all utility bills for the office monthly
 Attending all client’s enquiry calls and emails .


Sensasia spa/ full time receptionist (substitute for 3 months)
- In charged of managing the clients’ appointments with the best convenient times to achieve both customers and the spa
management satisfaction.
- Promoting and selling the spa products and up selling of the better products.
- Setting the schedule of each therapist according to the clients’ demands and the therapists work skills.
- Managed the therapists’ appointments to achieve each individual target as well as the spa target.
- Skilled in booking on the phone while talking directly to the clients.
- Welcomed and helped arriving customers from the beginning till the end of the therapy.
- Answered any inquiry about each therapy and gave a full explanation about any therapy available.

- Experienced in interacting with a wide range of customers, guests and co-workers: general public, attorneys, judges, university faculty and students.
- Well-versed in basic interviewing techniques to identify specific issues in order to resolve them efficiently.
- Motivated to quickly learn and apply all instruction from supervisors and other knowledgeable staff members.
-Welcoming guests to the hotel in a polite, friendly and helpful manner.
-Dealing with late arrivals and assisting with early check-outs.
-Check out departing guests using the hotel’s accounting system.
-Taking payment from guests.
-Answering telephone inquiries promptly & professionally & transferring calls on.

- Organizing guests names and their numbers, their tables.
- Organizing the ceremonies programs, the food and beverages.
- Handle the greetings and the dealing with the highest officials during the governmental conferences.