Customer Support Representative
2018 – Star Services LLC
Total years of experience :16 years, 6 Months
FTTH
•Migrate the Telephone line from Coper to Fiber in ONT and Providing the Normal Direct line through Gpon
•Configuring Gpone Module Like Huawei Echo Life HG8240H, Zhone-ZIND 2424A, Alcatel G-440G-A
•Providing Etisalat E-life Service Through Gpon its including 2 play and 3 play, TV, Internet, Telephone line . Connecting Etisalat Setoff box Through Gpon For TV, Configuring Dlink Wi-Fi Router Dir 850L and provide the internet service through Gpon and Connecting Mediatrix C7 in Gpon to providing PABX Lines
•Familiar in locating faults as well as clearing the issue within short period of time
•Authorized to perform and access ENRM, CBCM service .
•Familiar in block wiring the ONT with specified EID .
•Familiar in usage of FSM and FTA
•Authorized to perform migration service from legacy network to GPON using ENRM tool.
•Installing FLTE CPE such as indoor and outdoor units in residential as well as business sector in remote areas.
Installing WIMAX CPE wireless network in remote area
Answering the user calls and solving desktop related problem through VNC Server or Team viewer and close the tickets through Manage Engine It Protel
•Undertake small to medium-sized IT projects as instructed by the IT Service Desk Manager
•Provide desktop and server support
•Setting up and configuring new laptops and desktops For Users
•Installing Company authorised software’s to laptops and desktops
•Configuring Scan to Email and scan to Folder option in printers
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•Adding Time Attendance ID in Time Attendance Device and Server
•Configuring Outlook in User Pc and Taking Outlook PST Backup from user pc and keeping backup in Files Server
•Ensuring security and upgrades are applied and kept up to date on desktops and laptops
•Antivirus installation to all desktops and laptops and Time To Time Checking the Updates
•Completing internal user moves including phones
•Ensure all logs for equipment and users are maintained
•Setting up new users and disabling expired accounts in accordance with HR requirements
Gather the Sites Survey
•Estimation of requirement of Cables, Connectors, Patch panel etc
•Supervise The Electrician to Lay The Cable in the Site
•Completed both premises and off-site installations of network cable
•Tested lines after installation to ensure they were working correctly
•Performed troubleshooting and repair of existing line problems
•Assisted customers with setting up Wi-Fi systems upon install
•Connecting, testing and commissioning WI-Fi devices
•Worked and communicated with customers to achieve desired results.
•Installing and configuring the NEC BRANDS - TOPOAZ, ASPIRE, Panasonic Brand PABX systems and terminating the voice points and programming the system as per customer requirement which include configuring Voicemail, Auto attendant, Music on hold, Call billing Software and PRI and BRI ISDN Line .
Installing and configuring the NEC BRANDS - TOPOAZ, ASPIRE, AND SV8100 PABX systems and terminating the voice points and programming the system as per customer requirement which include configuring Voicemail, Auto attendant, Music on hold, Call billing Software and PRI and BRI ISDN Line
•Installation and Configuration of PC’s and Printers to Al Yousuf Customers
•Network Cabling for Al Yousuf customers
for EPABX Systems
•Gather the Sites Survey
• Installation of Syscom Brand PABX system and terminating the voice points and do the programming as per customer Requirement
• Networking Cabling to Syscom customers
Nature of work included repairing HP PC’s and Printers in the service centre
in the year 2000. •Currently pursing