Global Resource Manager
Platned
Total years of experience :11 years, 7 Months
• Efficiently manage and allocate highly skilled team of global consultants to projects based on expertise, experience, and availability.
• Leading the capacity planning and projecting staff requirements for upcoming projects and working closely with stakeholders both internally and externally to ensure successful delivery and adoption.
• Collaborating with the Directors to devise and execute effective business strategies and continuous process improvements.
• Building strong relationships with stakeholders to understand and support project requirements and engaging with business professionals to provide exceptional service.
• Tracking and reporting resource-related information, such as project progress and resource utilization, to relevant stakeholders
• Proactively identifying and mitigating scheduling issues and resolving conflicts by working closely with the engagement team to identify optimal solutions in a timely manner.
• Providing expert advice and recommendations on hiring, training, and workforce adjustments to support the growth and development of the organization.
• Interpreting data and providing accurate resourcing forecasts to the leadership team to support business planning.
• Identifying new business opportunities by promoting and sharing resources across potential clients and IFS.
• Maintaining an up-to-date skill matrix and identifying the professional development needs of the consultants to ensure their continued growth and success.
• Effective management of contracts and ensuring compliance with relevant regulations and standards.
Achievements
• Successfully generated revenue of GBP 1.5 million for the organization by leveraging efficient resource management.
• Successfully introduced global IFS partners, leading to revenue growth within the company and maximizing resource utilization opportunities through the agreement of resource sharing for projects.
• Established strong relationships with multiple IT companies and contractors, allowing for effective utilization of external expertise when necessary for projects.
• Managed payroll and administered employee compensation and benefits for c300 employees at ISS Global Forwarding and Inchcape Shipping across the UAE and Asia Pacific regions.
• As an internal control measure, ensured payroll accuracy across Middle East Region and Africa region covering c500 employees on a monthly basis.
• Successfully designed and developed a new HRIS and employee database at ISS Global Forwarding and implemented multiple policy improvements with the senior leadership embedding ISS’s corporate objectives.
• Managed the entire insurance program, including medical, travel, and workman's compensation, by evaluating proposals, negotiating favorable premiums, and overseeing all related documentation and claims.
• Managed transport and corporate sim cards maintaining a close relationship with the respective third-party venders.
• Generated and presented insightful management information, including payroll reconciliations, staff budgets, cost-to-company calculations, and various HR analytics for senior leadership.
• Ensured the maintenance of accurate personnel records and information in HR databases, in accordance with legal requirements and data protection policies.
• During my tenure at Inchcape, I was involved with UN support of Somalia project and quarterly traveled to Africa to conduct audit on ground HR operations including employee relation matters. Findings and potential developments were reported to the Head of HR leading the project in UAE.
• Supported Head of HR and Line Managers for conducting performance appraisals, training programs, bonus distributions, and the resolution of disciplinary inquiries.
• Managed the employee exit process, including final settlements, exit interviews, termination paperwork, and other related tasks to ensure a smooth and efficient transition.
• Participated in recruitment and selection of staff at all levels within the organizations, pre- and post-merger.
• Represented HR at internal committees and played a key role in the organization's HR initiatives and ISO Audit reviews.
• Manage the recruitment process, including conducting interviews, advising managers on candidate selection, and ensuring compliance with laws and regulations.
• Conduct new employee orientation to foster a positive attitude towards company goals.
• Prepare and update job descriptions for all positions and maintain an organizational chart.
• Prepare employment agreements in coordination with the legal department to ensure compliance with laws and regulations.
•Manage employee benefits scheme, such as insurance, bonus, schooling, etc.
• Prepare and process monthly payroll accurately and efficiently.
• Conduct internal training programs and coordinate with external suppliers to organize external training programs.
• Manage and resolve employee relation issues, team member issues, and management queries.
• Manage the completion of separation activities of employees and exit formalities.
• Update and implement performance appraisal system and end of probation reviews.
• Prepare, update, and implement HR policies and procedures.
• Prepare a budget for HR operations and manage expenses effectively.
• Ensure legal compliance by identifying legal requirements and governmental regulations affecting the Human Resources function.
• Advise management on HR policies and practices by delivering regular HR reports and presentations.
• Supervise all administrative tasks such as office access card, parking access cards, business cards, telephone/ mobile handsets and SIM card.
• Manage data administration, flight bookings, and business unit support.
• Coordinate with PRO of the companies for all visa applications, renewals (Including Company Trade Licenses), cancellations, contract amendments, and medicals.
• Deal with Ministry of labor, Tecom and DMCC Authorities effectively.
• Generate reports on staff turnover, headcount, leaves, ticket entitlement, gratuity, and salary reports.
• Ensure that all matters and files are treated with confidentiality at all times.
Accomplishments:
• Successfully implemented SAP, enhancing HR operations and improving overall efficiency.
• Conducted a full audit of the company’s HR related documentations and created a planned platform for employee details, ensuring compliance with legal requirements and regulations.
• Improved leave management system and payroll system, resulting in more accurate and efficient processing of employee data.
• Maintain and manage payroll for clients using MenaItech Mena Pay, Mena HR, and Mena Me HRIS systems.
• Ensure all employee records are updated and monitored through a CRM system.
• Maintain accurate records of employee information such as wages, attendance, leave, and training.
• Prepare management reports and analysis of HR data to help inform decision-making processes.
• Prepare and process all employee changes for payroll, including new hires, resignations, and variable payments.
• Prepare and submit Gosi (Social Security) payments for employees.
• Maintain employee files, reviews, and other HR-related documents.
• Organize and schedule meetings and training sessions for staff and clients.
• Provide HR training and development to employees and clients as needed.
• Conduct interviews and support the recruitment process for clients.
• Provide support for HR projects, such as policy development and implementation.
• Ensure online HR security privileges are maintained for employees and clients.
• Adhere to all legal requirements and governmental regulations affecting the Human Resources function.
• Maintain confidentiality of all matters and files at all times.