mohamed mubarak

 Market Research
 MS Excel, MS Access & SAS Automaton
 Executive-Level Presentations
 Business Operations Management
 Vendor Management

 Segmenting customers using Cluster analysis and running targeted promotional activities
 Analyzed customer usage and recharge behavior
 Devised a process for customer segmentation and target-based product promotion
 Monitoring Zero usage customer, Forfeiting balance from Zero usage customers, and deleting Zero usage customers
 Coordinating with cross-functional and cross-regional teams to implement new processes

 Single point of contact for all customer requirements and issues resolution.
 Supports sales staff by providing sales data, market trends, forecasts, account analyses, new product information; relaying customer service requests.
 Negotiated pricing and terms and conditions for services and ensure delivery in a timely manner.

 End to End campaign management and ensuring all communication campaigns are run as per the requirement.
 Perform testing for new Project Requirements and implement the same post validations.
 Maximize revenue through effective customer segmentation and targeting.