Administrative Assistant
Dr. Rami Hamed Centre
مجموع سنوات الخبرة :12 years, 2 أشهر
• Handles patients’ registration, scheduling appointments for all services that clinic provide (Consultation, Therapy, Laboratory tests or treatment)
• Relay information to patients regarding preparation of laboratory tests or examinations.
• Assists Patient or family members with completion of registration forms.
• Obtain documents and forms as required by patients’ healthcare insurance provider.
• Inform patients of cost of care or services being provided, collect and post fees according to clinic protocols.
• Preparing excel reports for daily invoices of patient.
• Answers telephone, relay messages, fax and greets visitors.
• Maintain forms and offices supplies required for front desk activities.
• Represents doctors by screening incoming telephone calls; recording and transmitting messages; scheduling, receiving, and announcing scheduled visitors/medical representatives.
• Ensures doctors’ productivity by maintaining calendars; scheduling visitors/medical representatives’ appointments, professional meetings, teleconferences, and travel arrangements.
• Giving the daily for signatures and assisting the needs of the doctors.
• Preparing and editing correspondence and memo.
• Taking down minutes of meeting.
• Organizing and maintaining files and records.
• Organizing the hospital conferences and applying CME accreditation for the hospital conference in DHA.
• Answers telephone system for the purpose of screening/transferring calls, responding to inquiries and taking messages.
• Greets individuals entering the building for the purpose of responding to inquiries and/or directing individuals to appropriate office location.
• Giving customer surveys to the clients.
• Receiving and distributing the fax messages.
• Data feeding the test reports for the clients.
• Giving the daily for signatures and assisting the needs of the Chairman and CEO.
• Planning and scheduling meetings and appointments.
• Preparing and editing correspondence, reports, and memo.
• Organizing and maintaining files and records.
• Taking down minutes of meeting.
• Organizing upper management meetings.
• Making the Managers’ attendance report.
• Monitoring the expiration of the certificates, licenses, and insurances of the company.
• Updating the HR system / Master file of the company.
• Processing of Leave Application, Leave salary & Air Ticket, and Cash/Salary Advance.
• Monitoring the expiration of the employees’ visa, labour card, passports, insurance, and emirates ID.
• Scheduling the interview.
• Preparing of offer letter and staff appointment.
• Sorting of CVs received.
• Assisting customers when they have trouble or questions using computer softwares.
• Provide services such as encoding, printing, downloading and all other operations provided by the cafe.
• Having primary knowledge of computer maintenance and software installation.
• Keeping the computer programs, hardware and software up to date.
• Provide excellent customer care.
• Maintain cleanliness and orderliness of the place.
• Keep accurate records of logs and inventories of the shop.
• Time customers of the number of minutes or hours they will use the computer or internet.
• Handling cash transactions with customers.
• Perform cash transactions for customer purchases.
• Welcome customers in a professional manner.
• Manage a high volume of customers in courteous and friendly way.
• Inform customers about available products, ongoing sales, discounts and promotions.
• Arrange the product display areas in a visually appealing manner.
• Collaborate with sales team to offer quality customer services.
• Assisting customers with questions, needs and purchases.
• Able to work in fast paced environment.
• Leading all social media sales initiatives.