Admin Supervisor
Axiom Telecom
Total years of experience :15 years, 2 Months
• Preparing and communicating sales and activation report for postpaid and prepaid activations to different accounts and channels.
• Preparing and communicating airtime (scratch card and e-voucher) reports to different accounts and channels.
• Preparing monthly Brand Health Check Data presentation.
• Preparing quarterly budget presentation report.
• Supervising and delegating day to day tasks and activities to du back office team.
• du product tracking, analyzing and reporting across all accounts and channels.
• Preparing monthly claims report to book provision for each du stakeholders.
• Tracking the quality of postpaid activations and communicating the analytical report across all channels.
• Facilitate Bill Payment Voucher (BPV) to Post-pay customers as allotted.
• Consolidating and analyzing monthly revenue report.
• Consolidate various reports of sim card postpaid and prepaid activations.
• Consolidate Scratch Card and E-Voucher sales report.
• Communicate to customers for verification and bill payment.
• Promote du postpaid offers.
• Checking and validating postpaid and prepaid applications coming from different channels.
• Maintaining the application tracker.
• Segregating the rejected application according to reason.
• Keeping the records of the rejected application handed over to the channels.
• Sending the scanned applications to du back office twice a week.
• Coordinate with du sales helpdesk team and du documentation team for customer’s application.
• Activate prepaid and postpaid sim cards.
• Answered telephone calls and transferring to concerned individuals.
• Arranged meetings and appointments, processed flight booking, cash advance and hotel accommodation.
• Managed and monitored expenses of the department.
• Liquidated expenses incurred by the employees.
• Managed purchase orders for office supplies.
• Closed the work orders of the engineer on COGNOS system.
• General Office Jobs i.e. faxing, photo-copying, scanning, filling, courier, etc.
• Resolved customer’s complaints and queries.
• Uploaded and downloaded the data gathered in the system
• Validated and created the meter readers’ report.
• Created and recorded job order for the Differential Billing crew.
• Assisted the Servicing Department in providing feedback of their job orders in the system.
• Plotting customers’ data in the map using AutoCAD.
• Assisted customers in their queries and request.
• Provided basic computer/internet assistance.
• Managed day to day activities.
• Maintained cleanliness and orderliness of the place.
• Kept records of logs and inventories.
• Managed and recorded the time used by the customer using internet services.
• Making daily, weekly and monthly reports.
Thesis Prepared: Online Ticketing System for Trans-Asia Shipping Lines Inc. Description: A web-based application that can cater to customers online. This was a group project created by five people with me as the project manager. My role in the project was to help plan in the designation of work, activity schedule and the overall development of the project. Achievement/Award - Best Senior Project for Web Based Application