Administrative Assistan
Al Sulaim Al Awaji & Partners Law Firm in Association with Jones Day
مجموع سنوات الخبرة :13 years, 3 أشهر
Responsibilities
• Planning and coordinating support services for fee earners.
• Making travel, accommodation, and transportation arrangements.
• Following up on firm’s accounts in collection.
• Inserting time sheets for lawyers.
• Coordinating workflow as needed between the firm’s various departments.
• Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.
• Conserves executive's time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.
• Maintains executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.
• Welcomes guests and customers by greeting them, in person or on the telephone; answering or directing inquiries.
• Maintains customer confidence and protects operations by keeping information confidential.
• Completes projects by assigning work to clerical staff; following up on results.
• Prepares reports by collecting and analyzing information.
• Secures information by completing data base backups.
• Provides historical reference by developing and utilizing filing and retrieval systems; recording meeting discussions.
• Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed
Responsibilities
• Identifying and escalating issues through the proper channels.
• Evaluating the performance level of the customer service staff.
• Communicating customers complaints to the management and providing solutions for the customer accordingly and where applicable.
• Ensuring that the customers’ problems have been resolved.
• Maintaining a record of the costumers’ problems.
• Ensure customer satisfaction.
• Activate packages for customers on STC systems.
(Work activity: Welcome parents, Receiving parents, feedback and problems and escalating it to management, implement school policy, reporting to school principal
Cop under writing at Aropsyria (insurance ) - - Damascus - Syria ( Aug 2010 to may 2011 )
Description
Studying various insurance proposals
Gathering and assessing background information
Calculating possible risk and deciding how much individuals or organizations should pay for insurance (the premium)
Deciding whether the risk should be shared with a re-insurer
Visiting brokers or potential customers and preparing quotes
Ensuring that premiums are competitive
Specifying conditions to be imposed on different types of policies
Negotiating with brokers and drawing up contracts
Keeping detailed records of policies underwritten and decisions made
Executive secretary at A.S.T.E Telecom- - Damascus - Syria ( Jan 2009 to July 2010)
Description
Performs all secretarial and administrative duties to the standards required to ensure the smooth operation of the Administration office.
General secretarial duties and responsibilities to corporate counsel such as maintained appointment calendars, transcribed dictation and prepared correspondence, and telephone duties. Responsible for the maintenance of all files and records of a confidential, complex and otherwise sensitive nature.
Worked directly with top management.
Assisting in the Human Resources & personnel Department
Doing Filing system for the applicant CV's.
Help the top management in preparing necessary procedure forms.
Asset the direct manager in any tasks assigned to me as per the work requirements.
English Teacher for (KG1) at SIS Syrian international school - Damascus - Syria 2006-2008
Executive Secretary at ITSALAT (i2) International Company - Damascus - Syria 2004-2005
Executive Secretary at Sultan Shehial Est Riyadh - Saudi Arabia 2002-2004
Executive Secretary at Saudi Controls company Riyadh - Saudi Arabia 2001-2002
Secretary at TINY TOTS Nursery Riyadh - Saudi Arabia 1999-2001
1. Photoshop Course SPS Computer Center Damascus 2009
1. Office Course Reda Computer Center / Damascus 2004
Degree/Diploma University/Center Year 1. Network Technology New Horizon / Riyadh 2002