Lucielle Ferrer-Masana, HR Manager

Lucielle Ferrer-Masana

HR Manager

Links Insurance Brokers

Location
United Arab Emirates
Education
Bachelor's degree, Bachelor of Science in Psychology
Experience
19 years, 0 Months

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Work Experience

Total years of experience :19 years, 0 Months

HR Manager at Links Insurance Brokers
  • United Arab Emirates - Dubai
  • My current job since February 2015

­Managing the Human Resources and Office Administration of the Company
­Designing and implementation of Company policies and procedures
­Standardizing templates and reengineering process flows
­Employee benefits administration
­Employee relations, grievances and disciplinary procedure
­Recruitment, on-boarding and exit
­Contract negotiations and salary structure
­Visa administration and regulations compliance
­Office Management including expenses
­Contributor on Operations and Marketing campaigns
­IT Troubleshooting
­Managing the Administration team
­Point of contact of vendors (IT, Office Administration and Human Resources)
­Data management and file safekeeping

Accomplishment:
Sole developer, implementer and administrator of HR Policies and process flows

HR Generalist II at TESCO Corporation
  • United Arab Emirates - Dubai
  • December 2014 to February 2015

Support Sr. HR Manager (MEA) in all facets of the department functionalities
Recruitment, on-boarding and exit
Resource person of employee benefits resource and human resources policies
Payroll Management

Accomplishment:
Key personnel in auditing and data cleanup of Company-wide HRIS for MEA region

Sr. HR Administrator at Masaood John Brown
  • United Arab Emirates - Dubai
  • August 2007 to October 2014

Supervise and coordinate work activities of human resources team
Key contributor of human resources work flows and company’s policies and procedures
Point of contact of employees in relation to compensation, benefits, working conditions and human resources policies
Payroll management
Resource person of employee benefits resource and human resources policies
Administrator of leased contracts for staff accommodation and transportation
Coordinate recruitment and on boarding of new hires
Coordinates the training requirements for all departments
Manager processing of working permits, visas and company permits
Manage annual leave including travel arrangement
Prepare business correspondences, human resources report and metrics
Maintains and safe keep employee and human resources files
Assists employees on their requirements

Accomplishments:
Driver of human resources functionalities start up and valuable contributor to the development of the team and initiatives
Front runner on managing and implementation of payroll system including Wage Protection System from start to end and post implementation
Engineering different human resources workflow using Lean Principle and ISO standards

Personal Assistant to the General Manager and Deputy GM cum HR Support at Gullivers Travel Associate
  • United Arab Emirates - Dubai
  • February 2006 to August 2007

Assistant to the General Manager and Deputy General Manager
Coordinate travel and meeting arrangement
Prepare business correspondences, minutes of meetings, reports, templates, certifications and Company documentations
Contributor on further improving company policies and human resources related functionalities
Assist with the training arrangements
Monitor vacation leave of employees
Maintains and safe keep employee and human resources files
Coordinate processing of working permits, employment visas and company permit
Resource person for Company policies and employee benefits administration
Manage Company participation from start to finish, in coordination with the DGM

Workshop Assistant cum HR Assistant at Gray Mackenzie Engineering Services
  • United Arab Emirates - Dubai
  • March 2005 to February 2006

Monitor leave vacation of employees
Maintains and safe keep employee and human resources files
coordinates the processing of working permits and visas, company permits
request for quotation and book flights of employee/s traveling
prepare certification as per the request of employee/s
answer, screen and transfer phone calls
assists customers and answer general questions
prepare purchase orders, quotations, proforma invoices, service invoices, receipts
maintain the and safe keep different log books and workshop files
organize and file different documentations
follow-up debtors for payment
input collection of payments /request of collection on shared logistics file
Closely coordinates with the courier and logistics shipment of items/ documentations both locally and outside UAE
Prepare documentations and certificates for workshop customers
Ensure good housekeeping of the reception area

Education

Bachelor's degree, Bachelor of Science in Psychology
  • at St. Joseph's College
  • March 2003

Specialties & Skills

Visual Basic
Insurance
MS Project
Project Management
Visual Basic 6
MS Project
MS Power Point
MS Excel
MS Word

Memberships

CIPD
  • Associate Member
  • July 2009

Training and Certifications

Certificate in Personnel Practice (Certificate)
Date Attended:
July 2009