Customer Service & Support Agent
DNATA - Emirates Group
Total years of experience :15 years, 0 Months
Job Responsibilities:
• Creating travel reservations and issuing tickets as per the requirements of the customers and thereby generating revenue for the organization.
• Responding to all phone enquiries promptly, courteously, and in a friendly manner.
• Anticipating customer needs.
• Adapt on selling add on services.
• Calming agitated customers.
• Confirming customer satisfaction before closing interaction.
• Building strong relationships with customers.
• Achieving team sales and profitability objectives.
Job Responsibilities:
• Submission: Received the Indian Visa and Passport Applications from people and verified for their completeness and accuracy as per the requirements of Embassy of India, Abu Dhabi.
• Reception/Help Desk: Greet the people and ensure that they were provided with the complete and up to date information for their Visa and Passport requirements.
• Data Entry: Accurately entered the Visa and Passport applications data in to the system of Embassy of India.
• Cash management: Handled a lot of cash against applications received on a daily basis and audited the cash with receipts at the end of the day.
Job Responsibilities:
• Undertook the tasks of receiving calls, take messages and managing correspondence.
• Processed company receipts, invoices, and bills.
• Produced reports, presentations and briefs.
• Ordering and taking stock of office supplies.
