مجموع سنوات الخبرة: 17 سنوات, 5 أشهر
أكتوبر 2021
إلى حتى الآن
Customer Service & Support Agent
في DNATA - Emirates Group
البلد :
الإمارات العربية المتحدة - دبي
يناير 2014
إلى مارس 2019
Contact Center Agent – Direct Sales
في Etihad Airways
البلد :
الإمارات العربية المتحدة - أبو ظبي
Job Responsibilities:
• Creating travel reservations and issuing tickets as per the requirements of the customers and thereby generating revenue for the organization.
• Responding to all phone enquiries promptly, courteously, and in a friendly manner.
• Anticipating customer needs.
• Adapt on selling add on services.
• Calming agitated customers.
• Confirming customer satisfaction before closing interaction.
• Building strong relationships with customers.
• Achieving team sales and profitability objectives.
• Creating travel reservations and issuing tickets as per the requirements of the customers and thereby generating revenue for the organization.
• Responding to all phone enquiries promptly, courteously, and in a friendly manner.
• Anticipating customer needs.
• Adapt on selling add on services.
• Calming agitated customers.
• Confirming customer satisfaction before closing interaction.
• Building strong relationships with customers.
• Achieving team sales and profitability objectives.
أكتوبر 2011
إلى ديسمبر 2013
Cashier cum Submission Officer
في BLS International Services Ltd
البلد :
الإمارات العربية المتحدة - أبو ظبي
Job Responsibilities:
• Submission: Received the Indian Visa and Passport Applications from people and verified for their completeness and accuracy as per the requirements of Embassy of India, Abu Dhabi.
• Reception/Help Desk: Greet the people and ensure that they were provided with the complete and up to date information for their Visa and Passport requirements.
• Data Entry: Accurately entered the Visa and Passport applications data in to the system of Embassy of India.
• Cash management: Handled a lot of cash against applications received on a daily basis and audited the cash with receipts at the end of the day.
• Submission: Received the Indian Visa and Passport Applications from people and verified for their completeness and accuracy as per the requirements of Embassy of India, Abu Dhabi.
• Reception/Help Desk: Greet the people and ensure that they were provided with the complete and up to date information for their Visa and Passport requirements.
• Data Entry: Accurately entered the Visa and Passport applications data in to the system of Embassy of India.
• Cash management: Handled a lot of cash against applications received on a daily basis and audited the cash with receipts at the end of the day.
أكتوبر 2006
إلى سبتمبر 2011
Sr. Administrative Executive
في Patni Computer Systems Ltd
البلد :
الهند - دلهي
Job Responsibilities:
• Undertook the tasks of receiving calls, take messages and managing correspondence.
• Processed company receipts, invoices, and bills.
• Produced reports, presentations and briefs.
• Ordering and taking stock of office supplies.
• Undertook the tasks of receiving calls, take messages and managing correspondence.
• Processed company receipts, invoices, and bills.
• Produced reports, presentations and briefs.
• Ordering and taking stock of office supplies.
انشر على فيسبوك
انشر على تويتر
مشاركة عبر البريد الإلكتروني