HR OFFICER
NATIONAL BANK OF ABU DHABI
Total des années d'expérience :17 years, 0 Mois
Key Responsibilities.
Managing medical insurance for the bank staff as single point of contact between bank staff and insurance provider
Examining processes, coordinating with insurance provider for staff daily medical reimbursement claims & settlement. Taking prior approvals from the insurance on behalf of staff for their inpatient treatment within or outside UAE.
Ensuring all reimbursement to staff claims is adhered as per policy.
Coordinating for the death claim with insurance provider and other departments for deceased staff final settlement & liabilities like credit card settlement, loan settlement etc.
Studying claim history of staff for critical illness and guiding staff to utilize benefits as per guidelines.
Coordinating with insurance for staff TTD - temporary total disability or PTD - partial total disability and claim for their sick leave period above 15 days.
Resolving staff queries with regards to insurance claim, and policy. Documenting process notes and SOP’s.
Furnishing valuable inputs and finalizing or enhancing the policy related to medical insurance based on staff feedback and knowledge.
Coordinating with staff for any shortfall raised by insurance provider for maximum utilization of the eligible limit.
Debiting & crediting staff accounts on shortfalls, vouchers and settlement.
Attending walk-in customer to answer trade related queries.
⬥ Collating customer requests for issuance of guarantees. Reviewing and validating requests against sanctions/facilities. ⬥ Ensuring required documentation is available before referring to RM for approval to process transactions.
⬥ Receiving and verifying documents for both Export LC and collection prior to sending them to operations team.
⬥ Liaising with Relationship Managers, Branches, Middle office and Back office to process requests on priority.
⬥ Handling customer queries over phone and ensuring requests are processed timely.
Highlights:
⬥ Streamlined process by creating document check list and ready reckoners.
• To ensure that trades are confirmed with the counterpart and matched in a timely manner, and processed to the custodian.
• To be aware of trades that are not matching and take appropriate action to ensure a match takes place in a timely manner.
• Reconciling Foreign exchange Incoming and Outgoing confirmations
• Querying any discrepancy in confirmations with trader and counterpart.
• Coordinating with middle office and trade desk for confirmation and CLS related issues.
• Dealing with NDF fixing and give-up deals
• Checking Reuter’s conversation and reverting to counterpart for any discrepancy well within the value date and currency cut off.
• Minimizing the risk of settlement and market risk by ensuring that any late matched trade instructions are notified to the concerned team for input manually where automated process fails to the custodian system, to ensure value date settlement.
• Focusing the discussed points to the team leaders and managers to enhance better performance.
• Additional duties as instructed by the Team Leader and Head of Trade Support.
The Nostro Reconciliation team is a part of Global Finance Operations and provides support to the Financial Control Department (Core Finance) of Hong Kong and its subsidiary, “The Hang Seng bank”. The Nostro Reconciliation team is responsible for the reconciliation of over 283 Nostro Accounts held by HSBC Hong Kong, with different banks, worldwide. The primary job responsibilities include,
• Reconciliation of Inter Bank transfer of funds. (Nostro Account Reconciliation HBAP)
• Checking and monitoring the position / funding of Nostro Account Balances to the Treasury under strict deadlines.
• Planning and monitoring the reconciliation and reporting of outstanding in Nostro Accounts to Treasury with a TAT of one day.
• Ensuring all the accounts allocated are reconciled and outstanding followed up with respective departments.
• Frequently interact with Treasury and Trade departments to enable the Treasury dealers to apply the funds correctly. Processing and authorizing correspondent and third party banks for refunds.
• Correspondence with other banks via SWIFT messaging.
• Imparting training / conducting knowledge sharing sessions with other team members.
• Act as a point of contact for process related queries.
• Prepare monthly reports and Dashboards for sending to the client.
• Cascade procedural updates in a simple and timely manner. Obtain sign off from staff against updates.
• Arrange for structured team meetings at regular intervals.
Client NAVTEQ: -
NAVTEQ is a world leader in premium-quality digital map data. You’ll find NAVTEQ data onboard most in-vehicle navigation systems sold in North America and Europe. It’s also the driving force behind a new generation of important navigation services, including: Internet websites, Enterprise/Fleet/GIS solutions and Location Based Services (LBS).
Major Job responsibilities include: -
• Calling Different Points Of Interest (POI’s) to verify business locations across United States of America
• The verified data is intern used to create digital maps for the in-vehicle navigation systems
• Following specific guidelines while calling and updating data, to accomplish Service Level Agreement in terms of productivity and quality
• Worked on process improvements in liaison with Quality Analyst
• Involved in training new hires on process training