MAHMOUD HAMED

• Promoting the company financial services and products, developing business and maintaining relationships with new and existing clients ensuring they receive the highest level of service via telephone, emails and through face to meeting.
• Developing new business to business relationship with potential Introducing brokers at a corporate level.
• New retail and high net worth client on-boarding and retention of existing clients from French and Arabic speaking countries.
• Frequent proactive communication with clients to enhance retention and long-term relationship.
• Handling incoming clients’ inquiries, solving and escalating clients’ issues to management if required.
• Maintain client’s KYC, data and notes up to date in CRM.
• Processing deposits, funding, payments and withdrawals from trading accounts, issuing swifts to the clients.
• Checking of documentations required through Worldcheck - Ensure all documentations provided are compliant with the local Anti-Money Laundering and KYC regulations.
• Work with the financial market analyst to enhance client knowledge on a daily basis, discuss currencies, commodities, shares and indices movements on the market and guide the client in a clear and precise manner.
• Reviewing client trading activity on MT4 trading platform and identify areas of development.
• On boarding of new account managers, participate to their training and development, prepare and discuss their monthly reviews.

Contract disputes - Employment - Landlord & Tenant - Litigation - Immigration - Commercial - Personal Injury
Some of my duties:
• Case research and documentation.
• Letter drafting to defendant and claimant.
• Performing clients’ interviews and giving feedback to senior solicitors.
• Studying cases, law tracking and reports drafting.
• Attending court under the senior solicitors’ supervision.

1 August 2011 - Currently
DOLLAR FINANCIAL UK, Branch Officer, London

Dollar Financial UK is a global financial services organisation specialised in secured and unsecured short term and instalment loans, Foreign exchange, third party cheque cashing and gold based lending transactions.

• Customer service and account management role
• Providing financial advice and support to customers and colleagues to enable them to make right decisions for new and outstanding loan applications.
• Reviewing profit and loss reports, monitoring cash flows and predicting future trends.
• Accurate analysis of limited companies credit scoring system (Delphi scoring)
• Analysing Forex rate change and advising accordingly.
• Opening new prepaid Mastercard account in GB Pounds, Euros and US Dollars using Advanced Payment Solutions system.
• Producing accurate financial reports to specific deadlines to the District Manager and to the Loss prevention department, reviewing cheque returns, loan debt recovery and achieving at all time green audit target.
• Risk Management: avoiding any money laundering transaction by respecting the financial regulations, KYC and KYB process, company compliance and Data protection.
• Running AML checks and/or obtaining and verifying documentation (ID Keesing, Corp 192) that clients provide to ensure they are of the required regulatory standards; from customers and limited companies to ensure that the paperwork meets the company internal KYC requirements.

11 June 2008 - 30 June 2009
Group Van Ameyde France Motor Claims Adjuster, Paris, France

The company deals with the international motor claims handling.
Main areas of work: Green Card Representation, EU 4th Directive Representation and Claims Recovery of Insurers Loss. European insurance companies are the main clients. It is mainly a B2B role.

Some of the responsibilities:
• Registering new cases in accordance with the facts and the applicable legislation.
• Managing the client claim account.
• Discussing the different liabilities in accordance with the claimant and defendant insurance policies.
• Paying indemnities if necessary.
• Sending the file report to our principals and to the third party insurance company.
• Sending our invoice.
• Closing the file after receiving the payment.