maria lourdes dela cruz

ADMINISTRATION ASSISTANT
DaLAOa Inc
August 23, 2010 to August 31, 2014
3rd Floor OAC Building
#27 San Miguel Avenue Ortigas Center
Pasig City

A small design consultancy firm that deals with mostly commercial projects and design-and-build company dedicated to quality professional work. Professionals in the design and building industries, and provide expert design and space planning work, efficient and cost-effective project implementation, and quality-oriented project management.

Essential Duties / Major Responsibilities:
1. ADMINISTRATION & OFFICE MANAGEMENT
• Often act as the first point of contact with people from both inside and outside the organization.
• Deputizing for the President/Principal Designer, making decisions and delegating work to others in his/her absence;
• Organizing and attending meetings and ensuring the President/Principal Designer is well-prepared for meetings;
• To book meeting venues, travel, travel insurance and accommodation for President/Principal Designer, staff or visitors.
• Meeting and greeting visitors at all levels of seniority;
• Liaising with clients, suppliers and other staff;
• Organizing and maintaining diaries and making appointments;
• Dealing with incoming email, faxes and post, often corresponding on behalf of the President/Principal Designer.
• Screening telephone calls, enquiries and requests, and handling them when appropriate;
• Producing documents, briefing papers, reports and presentations;
• Devising and maintaining office systems, including data management, filing, etc.;
• To manage the dispatch of letters, appeals, Christmas cards, awareness materials and other mailings.
• To purchase office furniture, equipment and supplies.
• To receive, hold and maintain personnel records, including confidential information.
• To manage the recruitment of new staff-placing advertisements, receiving and collating CVs for short-listing, arranging interviews.
• To negotiate with printers, advertisers and other relevant suppliers to ensure best price and service.
• To research, draft and update policies and processes relating to administration and Health and Safety functions.
• To act as Health and Safety Officer for the organization and ensure that policies and procedures are followed by all staffs.
• To provide administrative support to the President/Principal Designer.

1. ACCOUNTING
• To ensure cheques and cash are banked promptly, and to monitor and administer the office petty cash system.
• To undertake bank reconciliations of all bank and cash accounts.
• To issue invoices to customers and manage credit control.
• To receive and check, as necessary, invoices and funds transfer instructions and arrange payment.
• To manage the maintenance of all income and expenditure including making transfers of data from database and ensuring that all income and expenditure is correctly coded.
• To complete and submit statutory returns.
• To liaise with external auditor/accountant to review and continually improves systems and processes.
• To work in accordance with and periodically update finance procedures manual.
• To manage the payroll, benefits, SSS, Philhealth, Pag-ibig Fund and other related matter for Human Resources concerns.
• Receive and process all invoices, expense forms and requests for payment.
• Deal with daily transactions for the petty cash and ensure that reconciliations are completed on a weekly basis.
• Ensure all filing is done in a timely and accurate manner.
• Prepare cheques for payment.
• Ensure that all post is sent daily.
• Being involved in decision-making processes.

FINANCE AND ADMINISTRATION OFFICER
March 5, 2007 to June 30, 2010
Global Innovation Trading Co.
15F 1st Street Barangay Kapitolyo Pasig City

A Partnership / Personal Business that handled and specialized in hauling and trucking operations/services, Trading and Marketing Services.

Essential Duties / Major Responsibilities:
ADMINISTRATION OFFICER: • Formulates Human Resources system and procedures and execute administrative guidelines
• Conceptualize Company Employee manual
• Overall in charge with the Administration Office which include Human Resource Section, anything related to Human Resource matters, namely employment, recruitment-hiring/firing of personnel, attendance, punctuality, leaves, payroll, benefits, compensation, trainings, grievances, delegation of works, maintaining 201 files. Trucks and Employee's insurances, permits and registrations, etc.
• Monitors employee evaluations and memoranda periodically
• Prepare and update development status of each employee in attaining their work goals, keeping motivation and work ethics in high standards
• Develops and carries out skills development programs
• In-charge of timekeeping, inventories of office supplies and equipments
• Keeps a logbook of all suppliers and purchasers
• Coordinate with the General Manager / Sales Manager (Proprietors) regarding the office needs so as the department may operate properly.
FINANCE OFFICER: • Doing the sales and marketing works, follow-up of quotations submitted, preparing purchase requisitions, purchase orders, sales invoices, delivery receipt and follow-ups payments.
• Coordinate with the General Manager / Sales Manager concerning sales and marketing.
• Responsible for the accounts payable - preparing and filing of check vouchers, check preparation, payment for local payables, making of journal entries, recording to cash disbursement book, cash disbursement report.
• Responsible for the accounts receivables of the company - follow-up collections to customers.
• Monitoring the day to day trucking and hauling operations, sales and marketing operations.
• Prepares billing statement to be submitted to Asiawide Refreshments Corporation. Prepare the Daily Cash and Expense Report.
• Payroll of the company - checks the daily time records of the drivers and staffs, records the necessary deductions, absences and overtime. Filing of SSS, Pag-ibig, PhilHealth, BIR Taxes and Compensation and other related tax payments, Fortune Health Cards.
• Petty cash fund and petty cash replenishment.
• Advances of the officers and employees, analyzing the liquidations.
• Preparing Sales Reports, Financial Reports and Expenses Reports to be submitted to the Sales Manager
• Perform other functions that maybe assigned from time to time.

TELEMARKETER
March 23, 2006 to March 2, 2007
Attachm.com Company
3rd floor, Room 302 Quadrillion Mansion
cor Paterno Street, N. Domingo, San Juan City

A U.S. based company that caters to selling and producing a line of proprietary, patented attachments for skid steer loaders and provides services in facilitating outsourced manufacturing.

Job Descriptions: • Doing the marketing management support through telephone and customer care services.
• Introducing our company and offer our products to our U.S. based clients through telephone.
• Reports and relaying to our home based at Crosslake Minnesota U.S.A. all requests of our clients for the brochures and pricelists and other details and informations concerning the products we sell and offered to our clients.
• Updating and encoding all our client's files to the computer
• Send fax and e-mails if needed or if any urgent request from our U.S. based clients concerning our products and services offered.

SELF-EMPLOYED
(CATERING FOOD TO SCHOOL TEACHERS AND OFFICERS)
January 2003 to January 2006
Muntinlupa City

OPERATIONS' SECRETARY
(Outside Catering and Restaurants)
August 13, 2001 to July 31, 2002
Kuwait Catering Company
Farwaniya, State of Kuwait

A catering company that handles outside catering and banqueting. Manage and operate restaurants such as Shrimpy's, Dana and Zorba Restaurants and Tayebat Restaurants along Salmiya, Kuwait.

Job Descriptions: • Secretary to the Operations Manager (Outside Catering and Banqueting and Restaurants)
• Assisting the Operations Manager for monthly financial statement reports, yearly budget, and sales reports for each restaurant outlets, banqueting and outside catering and other related accounting reports.
• Responsible for monitoring all banquets, outside catering and restaurant outlets.
• Communicates and coordinate with the Banquet/Outside Catering Manager, Sales Manager and Restaurant Managers regarding each outlet's operations, problems, staff's requirements and advancement and other related matters concerning their respective outlets.
• Assisting the Operations Manager in preparing and arranging big functions and catering
received.
• To arrange meetings and/or appointments for the Operations Manager and his clients, guests, and others as needed. Assist the Operations Manager's office in setting up meetings and receptions.
Prepare logistic arrangements are correct and that events move on time. Functions as receptionist, introduce visitors to appropriate officers, answer telephone calls and take messages.
• Responsible for all the paper works in the department, including typing correspondence, memorandums, files management and recording. Assemble necessary supporting materials, review final documents for completeness, accuracy, clearness. To distribute within the mission. Draft and type routing memoranda and correspondence.
• Scheduling for all the staff's vacation, hiring and termination and other personnel administrations work within the department as needed.
• Doing the preliminary screening and interview of the applicants before the final interview of the Operations Manager.
• Receive, control and distribute incoming and outgoing correspondence and communications, maintain logbook to track the processing of documents and retires files according to the procedures.
• Perform other general administrative and clerical support duties. Prepare work orders and request for office supplies, keep supplies up to date, request repair for equipment, serve as an alternate time keeper.
• To ensure that all incoming papers are properly handed to the Operations Manager and outlets' Managers.
• Double check the storeroom requisitions for the food and non food supplies needed in the restaurant outlets and banqueting.
• Carry out policies and directives as approved and communicated by the Operations Manager. Report to him on any incident or problems that may arise in the department and outlets.
• Acting as an Assistant Operations Manager whenever the Operations Manager is not in the office or absent.
• Acting as the Secretary to the Director of Operations on the absence of the Director's Secretary.

BANQUET SECRETARY
December 10, 1999 to May 28, 2001
Sheraton Kuwait Hotel
Fahd Al Salem Street
State of Kuwait

Job Description: • Secretary to the F&B Sales Manager and Banquet Sales Manager.
• Responsible for typing all function orders and to ensure that all the orders are properly handed and distributed to their respective departments such as the kitchen, pastry, housekeeping and front office and other concerned department.
• Assisting the F&B Sales Manager and Banquet Sales Manager in taking the orders and functions as well the Outside Catering.
• Handling all the guests/clients reservations for the functions (banquets) and outside catering.
• Assisting the guests/clients in showing the ballrooms if needed.
• Communicates and coordinates to the Banquet and Outside Catering Managers and other concerned managers concerning the functions and outside catering orders received.
• Responsible for the receptions, incoming calls and messages, schedules of meetings and/or appointments of the F&B Sales Manager and Banquet Sales Manager.
• Perform other general administrative and clerical duties includes files management, recording, sending faxes which are needed in the department, typing internal memorandum, staff's attendance sheet. Received, control and distribute incoming and outgoing correspondence and communications, maintain logbook to trace the processing of documents and retires files according to the procedures.
• Prepare work orders and requests for office supplies, keep supplies up to date, request repair for equipment.
To ensure all the incoming papers are properly handed to the F&B Sales Manager and Banquet Sales Manager.
• Acting as a Secretary to the F&B Director and F&B Manager on the absence of the Secretary.

SECRETARY
May 21, 1997 to December 16, 1999
Mohammad Zaid Al Saad Est.
Shuwaikh, State of Kuwait

It is a small company owned by a Korean
Job Descriptions: • Secretary to the Account and Purchasing as well to the owner of the company.
• Doing all the accounting and purchasing reports such as cash and credit purchases, monthly kitchen requisitions, monthly kitchen consumptions, purchase orders, purchase requisitions, financial statement report, cash (daily and monthly) expenses, cash disbursement, monthly payroll and other related accounting and purchasing reports.
• Handling all applicant's screening and interview (local and abroad) before passing it to the General Manager.
• Handling all staff's vacations, hiring and termination and other personnel work as needed.
• Responsible for all the paper works, including typing correspondence, memorandums, purchase orders, request for price quotations, price comparison, files management, recording, sending fax which are needed in the company.
• Responsible for the receptions, incoming calls and messages, schedule of meeting and/or appointments of the General Manager and the Purchasing Manager.
• Communicates and coordinates with the Storekeeper regarding the store items, undelivered orders and/or any problems that may arise with regards to the purchased orders and supplies.
• Carry out policies and directives as approved and communicated by the General Manager. Report to him on any incident or problems that may arise in the department.

RECEPTIONIST
April 15, 1995 to March 15, 1997
Safir Airport Hotel
Airport Road, Farwaniya
State of Kuwait

Job Descriptions: • Welcoming guests for the Hotel and handling their formalities from arrival to departure.
Handling and assisting transit passengers to be accommodated to the Hotel.
Handling airport pick-up for the transit passenger going to the hotel.
Handling and assisting U.S. military soldiers which are accommodated in the hotel.
• Assigning guest's rooms.
Handling the telephone, telex, fax and other office equipments and correspondence.
• Handling keys and safety deposit boxes.
Using the room's computer, communicating and reporting.
• Handling external and internal inquiries of guests and coordinating with the other departments.
• Coordinating to the Housekeeping department regarding the availability and status of the rooms.
• Handling wake-up calls, answering inquiries on hotel service and facilities.
• Handling reservations and doing the cashiering and foreign exchange.
• Handling guest's complaints and service satisfaction. Report to the Front Office Manager or Duty Manager any problems and complaints that arises.
• Carrying out other occasional duties and related to the scope of the job as needed.

KHIRAN RESORT
August 16, 1992 to January 1995
Al Zour, Kuwait

HANDLED AND PROMOTED FOR THE FOLLOWING POSITIONS: POOL ATTENDANT -

FINANCIAL CONTROLLER'S SECRETARY - (Promoted)
March 1, 1994 to January 16, 1995
Job Descriptions: • Secretary to the Financial Controller
• Assisting the Financial Controller in making reports for the monthly financial statement, summary of trial balance, budget and other related accounting reports.
• Responsible for the paper works in the department including typing correspondence, memorandums. Assemble necessary supporting materials, review final documents within mission. Draft and type routing memoranda and correspondence.
• Perform other general administrative and clerical support duties. Prepare work orders and requests for office supplies, keep supplies up to date, request repair for equipments, serve as an alternate time keeper.
• Receive, control and distribute incoming and outgoing correspondence and communication, maintain logbook to track the processing of documents and retire files according to the procedure.
• To arrange meetings and/or appointments for the Financial Controller and his clients, guests, and others as needed. Assist the Financial Controller's office in setting up meetings and receptions.

PURCHASING SECRETARY - (Promoted)
February 2, 1993 to February 24, 1994
Job Descriptions: • Secretary to the Purchasing Manager
• Responsible for all the paper works in the department including typing of purchase requests, request for price quotations, inter-office memoranda, attendance sheets, price and quality comparison and others as needed in the department.
• Doing all the general office work which includes files management, recording, doing petty cash reports, cash disbursements, sending fax, and others which are needed in the department.
• To ensure that all incoming papers are properly handed to the Purchasing Manager.
• Responsible for the reception, incoming calls and messages whenever the Purchase Manager is not in the office or absent.
• To ensure that all incoming messages, schedules of meetings and/or appointments are being relayed to the Purchasing Manager.
• Responsible for the following up all purchased orders which are not yet delivered and communicates with the suppliers regarding these matters.
• Communicates and coordinates with the Storekeeper regarding all the undelivered orders and/or any problems which may arise with regards to the purchase orders.
• Responsible for making storeroom requisitions for the supplies needed in the department.
• Reports to the Purchasing Manager on any incident or problems that may arise with regards to the purchase orders or to the suppliers concerned.
• Carry out policies and directives as approved and communicated by the Purchasing Manager.

HOUSEKEEPING CLERK - (Transferred Department)
January 19, 1993 to February 1, 1993
Job Descriptions: • Attending all incoming calls.
• Preparing daily attendance sheets during time in/out, preparation of payroll, distribution of master keys to the designated personnel and preparations of staff's weekly day-off
• Dealing with staffs and responsible for the distribution of uniforms and F&B linens.
Handling of guest's lost and found items, guest's complaints.
• Dealing in incoming and outgoing of soiled items and uniforms.
• Responsible for all the general office work administration including files management, recording, typing all matters concerning housekeeping operations.
• Occasional duties as may required.

August 16, 1992 to January 18, 1993
Job Descriptions: • Maintain the cleanliness of the swimming pool areas and female comfort rooms and gym.
Assisting the supervisor in preparing games and programs for the children when there is a guest's party.
Acting as a Secretary to the Recreation Manager.

QUALITY CONTROLLER / DATA ENCODER
(for S.S.S. Projects)
October 1, 1991 to July 31, 1992
DBP Service Corporation
Makati Metro Manila

• Doing all the micrographic projects of Social Security System (S.S.S.) such as data preparations, files management, data sorting, data controlling and image checking and data encoding.

SALES SECRETARY
November 1990 to September 16, 1991
Mount Sinai Scientific Supply
Annapolis Cubao, Quezon City

Job Descriptions: • Responsible for the canvassing of all chemical supplies and equipments, its prices and qualities.
• Responsible for all the paper works, general office work administration including typing, files management, reception, preparation of purchase and sales requests, sales invoices, sales receipts, cash receipts and other related accounting reports.
• Introduce visitors, clients to appropriate officers, answer telephone calls and take messages whenever the Sales Manager is not in the office or absent.
• Recording all the sales reports and bookkeeping.
• Responsible for the payroll and other benefits of the staffs.
• Acting as a Purchaser / Canvasser.

JR. COUNTER CLERK
January 1985 to September 30, 1990
Philippine Telegraph and Telephone Corp. (PT&T)
T.M. Kalaw Street
Ermita, Manila

Job Descriptions: • Observed strictly prescribed time schedule.
• Keep and maintain counter clean and presentable at all times.
• Observed at all time courtesy, discipline and proper office decorum as well as in dealing with the customers.
• Observed secrecy of communications.
• Relays thru telephone or teletype telegrams for transmission.
• Attend to all traffic services and complaints without delay.
• Coordinated and cooperate with all Message Center Personnel.
• Issues cash counter receipts for cash payments received from customers.
• Keep cash collections for the day intact and remit or deposit cash collections daily.
• Prepare and submit required accounting reports regularly.
• Maintain and control required level of supplies.
• Find ways and means of improving counter performances.
• Report to immediate supervisor problems encountered in the performance of his/her
duties.

ACCOUNTING CLERK
(OJT/CONTRACTUAL)
1982 - 1983
Philippine Singapore Ports Corp.
Legaspi Village, Makati Metro Manila

Job Descriptions: • Responsible for the subsidiary accounts ledger and general journal.
• Instituting and releasing accounts for a management purpose as per remittances has been sent from faxed and information with approval of the president.