Senior Service Advisor
Daman Auto service center
Total years of experience :12 years, 1 Months
• Maintained high customer satisfaction standards to meet or exceed targets.
• Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
• Documented problems and corrective actions to maintain records.
• Pleasantly greeted customers and asked open-ended questions to better determine needs.
• Suggested add-on services that would be helpful to customers and improve bottom line.
• Developed estimates by costing materials, supplies, and labor.
• Followed up with customers to offer additional support and check resolution satisfaction.
• Organized documentation for new sales, warranties, and service program sign-ups to provide proof of transaction.
• Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
• Suggested additional services to customers in order to meet upsell goals.
• Examined service history and provided initial inspection of vehicle to identify issues.
• Educated customers regarding regular maintenance protocols to preserve vehicle condition.
• Analyzed vehicle data using advanced diagnostic equipment.
• Serviced air conditioning systems, changed, and topped off fluids and completed maintenance inspections.
• Investigated customer complaints to identify cause of malfunctions.
• Inspected damaged vehicles to estimate repair labor cost and required parts expense.
• Explained estimates and determined repair timelines to manage customer expectations.
• Corrected faults and maximized performance by rebuilding systems and individual components.
• Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
• Coordinated with parts department to determine availability of necessary components.
• Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
• Delegated and supervised vehicle bodywork to body team for restoration and remediation.
• Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
• Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames, and steering mechanisms of automobiles.
• Read and followed technical documentation to complete accurate repairs.
• Essential Duties & Responsibilities as operation engineer / service advisor.
• Managed workshop capacity to ensure maximum utilization of all available resources.
• Provided accurate and detailed estimations for insurance claims.
• Monitored repair progress and proactively updated customers on repair status.
• Supported all B&P promotions and campaigns to increase brand visibility and customer engagement.
• Submitted insurance claims in a timely manner and filed supplementary claims during repairs.
• Complied with company policy by properly storing and disposing of damaged parts.
• Estimated reasonable repair cost by conducting thorough analysis of the issue.
• Implemented quality procedures to ensure customers' vehicles fixed correctly the first time.
• Implemented quality control policies and procedures and ensured that the chief technician followed them.
• Managed customer complaints within the bounds of my authority by providing timely and effective solutions.
• Conducted repairs within the promised delivery time and estimated cost to ensure customer satisfaction.
• Maintained knowledge of the function and operation of various mechanical, hydraulic, and electrical systems.
• Avoided replacement of unnecessary spare parts by accurately diagnosing the problem and providing cost-effective solutions.
intained high level of personal grooming, hygiene, and uniform appearance for self and team.
• Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames, and steering mechanisms of automobiles.
• Read and followed technical documentation to complete accurate repairs.
• Essential Duties & Responsibilities as operation engineer / service advisor.
• Managed workshop capacity to ensure maximum utilization of all available resources.
• Provided accurate and detailed estimations for insurance claims.
• Monitored repair progress and proactively updated customers on repair status.
• Supported all B&P promotions and campaigns to increase brand visibility and customer engagement.
• Submitted insurance claims in a timely manner and filed supplementary claims during repairs.
• Complied with company policy by properly storing and disposing of damaged parts.
• Estimated reasonable repair cost by conducting thorough analysis of the issue.
• Implemented quality procedures to ensure customers' vehicles fixed correctly the first time.
• Implemented quality control policies and procedures and ensured that the chief technician followed them.
• Managed customer complaints within the bounds of my authority by providing timely and effective solutions.
• Conducted repairs within the promised delivery time and estimated cost to ensure customer satisfaction.
• Maintained knowledge of the function and operation of various mechanical, hydraulic, and electrical systems.
• Avoided replacement of unnecessary spare parts by accurately diagnosing the problem and providing cost-effective solutions.
• Ordered and followed up parts orders with the Parts Department.
• Inspected and tested vehicles on which repairs made.
• Recorded completed jobs on process cards.
• Conducted job training for technicians.
• Provided reports to management about technician performance and identified training needs.
• Assisted service advisors in identifying and diagnosing vehicle problems as needed.
• Ensured proper utilization of service facilities, equipment, and SST manuals.
• Properly utilized service facilities, equipment, and SST manuals
• Maintained high level of personal grooming, hygiene, and uniform appearance for self and team.
• Followed up with customers to offer additional support and check resolution satisfaction.
• Organized documentation for new sales, warranties, and service program sign-ups to provide proof of transaction.
• Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
• Suggested additional services to customers in order to meet upsell goals.
• Examined service history and provided initial inspection of vehicle to identify issues.
• Educated customers regarding regular maintenance protocols to preserve vehicle condition.
• Analyzed vehicle data using advanced diagnostic equipment.
• Serviced air conditioning systems, changed, and topped off fluids and completed maintenance inspections.
• Investigated customer complaints to identify cause of malfunctions.
• Inspected damaged vehicles to estimate repair labor cost and required parts expense.
• Explained estimates and determined repair timelines to manage customer expectations.
• Corrected faults and maximized performance by rebuilding systems and individual components.
• Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
• Coordinated with parts department to determine availability of necessary components.
• Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
• Delegated and supervised vehicle bodywork to body team for restoration and remediation.
• Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
• Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames, and steering mechanisms of automobiles.
• Read and followed technical documentation to complete accurate repairs.
• Essential Duties & Responsibilities as operation engineer / service advisor.
• Managed workshop capacity to ensure maximum utilization of all available resources.
• Provided accurate and detailed estimations for insurance claims.
• Monitored repair progress and proactively updated customers on repair status.
• Supported all B&P promotions and campaigns to increase brand visibility and customer engagement.
• Submitted insurance claims in a timely manner and filed supplementary claims during repairs.
• Complied with company policy by properly storing and disposing of damaged parts.
• Estimated reasonable repair cost by conducting thorough analysis of the issue.
• Implemented quality procedures to ensure customers vehicles fixed correctly the first time.
• Implemented quality control policies and procedures and ensured that the chief technician followed them.
• Managed customer complaints within the bounds of my authority by providing timely and effective solutions.
• Conducted repairs within the promised delivery time and estimated cost to ensure customer satisfaction.
• Maintained knowledge of the function and operation of various mechanical, hydraulic, and electrical systems.
• Avoided replacement of unnecessary spare parts by accurately diagnosing the problem and providing cost-effective solutions.
• Ordered and followed up parts orders with the Parts Department.
• Inspected and tested vehicles on which repairs made.
• Recorded completed jobs on process cards.
• Conducted job training for technicians.
• Provided reports to management about technician performance and identified training needs.
• Assisted service advisors in identifying and diagnosing vehicle problems as needed.
• Ensured proper utilization of service facilities, equipment, and SST manuals.
• Properly utilized service facilities, equipment, and SST manuals
• Maintained high level of personal grooming, hygiene, and uniform appearance for self and team.
• essential Duties & Responsibilities as sales & technical support engineer:
• Conducted research and communicated with potential clients to understand their needs and expectations.
• Proven sales as per year about 1, 500, 000 SR.
• Designed and executed successful sales strategies resulting in increased revenue and expanded market growth.
• Managed and interpreted client requirements to establish and maintain long-term relationships.
• Provided pre-sales technical assistance and post-sales support services.
• Supported marketing activities, conferences, and events to promote the company.
• Delivered technical presentations displaying the company’s facilities and capabilities.
• Effectively communicated customer requirements to the design and reverse engineering department
• Consistently exceeded sales targets while managing multiple sales projects
• Proficient in functional specifications, business analysis, and tender/contract documentation handling
• essential Duties & Responsibilities as sales & technical support engineer:
• Conducted research and communicated with potential clients to understand their needs and expectations.
• Proven sales as per year about 1, 500, 000 SR.
• Designed and executed successful sales strategies resulting in increased revenue and expanded market growth.
• Managed and interpreted client requirements to establish and maintain long-term relationships.
• Provided pre-sales technical assistance and post-sales support services.
• Supported marketing activities, conferences, and events to promote the company.
• Delivered technical presentations displaying the company’s facilities and capabilities.
• Effectively communicated customer requirements to the design and reverse engineering department
• Consistently exceeded sales targets while managing multiple sales projects
• Proficient in functional specifications, business analysis, and tender/contract documentation handling
Graduation project: Liquid Filling Machine 2011 Degree Excellent