Faculty Officer
University of Witwatersrand
Total years of experience :32 years, 2 Months
To assist in the effective operation of essential academic and student administrative functions of the Faculty through:
Rendering a quality administrative service to students registered in the Faculty;
Administration of student matters ranging from admissions to graduations for both undergraduate and postgraduate programmes;
Maintaining student records in the Student Management Information System (SIMS)
Assisting with the drafting and record-keeping of faculty literature, reports, and committee related documents;
Performing any other tasks and activities which fall within the general functioning of the Office as determined by the Faculty Registrar.
Successfully close sales by explaining the features and benefits of the products
Suggest add on sales
Make guests a priority by smiling and by being approachable
Accurately entering the sale on the POS to ensure correct billing
Correctly receive cargo, load onto ship and accurately check merchandise
Consistently promote sales to exceed targets
To ensure the University delivers leading, quality-oriented service to help drive student support and satisfaction. excellent ‘people skills’, an excellent customer focussed ethos (to promote the image and brand of the University of the Witwatersrand), share and gather considerable knowledge/information related to student life and services at the University as well as to mentor and guide Student Call Centre agents in order to achieve the above.
Set and meet performance targets for efficiency and quality, manage the daily running of the call centre, liaise with supervisors, team leaders, operatives and third parties to gather information and resolve issues, maintain up-to-date knowledge of University developments and involvement in networks, monitor random calls to improve quality, minimize errors and track operative performance, coordinate staff recruitment, including writing vacancy advertisements and liaising with HR staff, review the performance of staff, identify training needs and plan training sessions, record statistics, user rates and the performance levels of the Centre and prepare reports, handle the most complex customer complaints or enquiries, coach, motivate and retain staff, improve performance by raising efficiency and sourcing new equipment to enable this.
Admissions Consultant
Implementing approved Student Enrolment Centre customer relations management procedures so as to provide a one-stop service to enquirers, prospective applicants, applicants and the parents of these individuals, with respect to applying to the University for both undergraduate and postgraduate applications.
Meeting agreed targets for the conversion of applicants into registered students.
Public Relations Administrator
Providing a service to prospective enquirers, prospective applicants, applicants and parents of these individuals relating to applications;
Providing a one stop registration service to first time and first year registering Students;
Performing a Public Relations role;
Processing enquiries received by telephone, fax, post and email
Customer relations management - ensuring a regular flow of contact using both call centre technology and written communication
Answering the board and directing calls to the relevant person receiving of
visitors, attend to monthly grocery shopping and assist with daily lunches, attend to
boardroom bookings and setting up of refreshments for
meetings, issue cheques to creditors and share cheques to staff and keep an updated
record thereof, handle petty cash on request, report faults on switchboard to the service
provider, oversee the usage of photocopy machine and report faults to technical team,
send faxes and make copies as requested by staff, bind documents and presentations
when needed, frank all outgoing mail and distribute incoming mail to relevant staff,
receive all hand deliveries and record in register, typing letters and schedules for staff,
order consumables for office machines, helping out with general duties
Reception of clients, manning of switchboard, client liaison, managing client portfolios,
screening of calls, attend to diaries of both partners, attend to litigation and conveyancing queries
Make appointments and travel arrangements, attend to petty cash control, stationery orders and receipts
Banking, stock control, procurement and ordering of stock, merchandise presentation
Day to day staff management, staff training, customer care, achievement of monthly turnover budgets, expenditure control, stationery procurement and security control, ensuring a high level of merchandise presentation
Accounts and ordering of plants
Act as a telephonist
Client liaison
Competence In Security Awareness Course Fire Prevention & Fire fighting course Personal Safety & Social responsibilities course Elementary First Aid course Personal Survival Techniques Crowd Managemnt & Passenger Safety
Certificate in Frontline & Public Relations Secretarial and Computing Skills Diploma
Pitman Qualifcation - Elementary Typewriting
English First Language Higher Grade D Afrikaans Second Language Higher Grade C Biology Higher Grade D Geography Higher Grade D Physical Science Standard Grade F With exemption D pass