Desktop Analyst
Compucom
مجموع سنوات الخبرة :34 years, 8 أشهر
Identify, record, prioritize and solve IT problems.
Install, configure, and maintain desktop systems.
Provide assistance to staff in using various computer equipment and software applications.
Provide information and explain step-by step procedures clearly.
Troubleshoots, installs and/or upgrades IT Operating Systems, software applications, and hardware.
Performs data backup, archiving daily and monthly on-site.
Acknowledge and maintain ownership of assigned support tickets from inception through to closure
Proactively monitor Service Desk ticketing system for incoming support requests
Update tickets accordingly to reflect work is in progress, ensuring SLAs are adhered to configure servers and Workstations with Microsoft Server 2012 and IBM DB2.
Train KCN customers at customer facilities nationwide on the use of KCN systems products
Provide phone support services to customers and Regional KCN Staff Assist in upgrade and maintenance of KCN systems deployed to customer sites and regional distribution centers
Assist in planning disaster recovery strategies and resolutions on customer servers and client workstations
Assist in systems integration projects from initiation to completion.
Document all service, configuration, and upgrade activities as specified by the KCN Systems Support Manager
Complete miscellaneous projects/duties as assigned by the KCN Regional manager.
Work closely with customers to investigate and analyze incidents.
Implemented software, database updates, and user related profiles to ensuring secure, complete migration of data. Perform routine and preventive maintenance on all hardware and software. Diagnosed hardware and software problems. Trained new technicians.
D H S Transportation Security Officer November 2010 - January 2012
Used special imagery computers to detect contraband in passenger's baggage and on passengers. Maintained inventory of equipment and supplies used for daily workload.
Business Systems Analyst skilled in both day-to-day management and implementation of strategic initiatives across multiple functions. Skilled in managing vendor and client relationships from implementation through ongoing enhancements/maintenance. Proficient at working with Clients requiring a high degree of customization and flexibility. Very high comfort level with detail and possess strong analytical skills.
Naval Air Station Whidbey Island:
Managed teams of analyst to collect, disseminate process data for reports and power-point displays for briefs. Maintained a secured defense communications database. Operate spreadsheet programs and other types of software to load and manipulate data and to produce reports.
United States Ship Abraham Lincoln:
As work-center supervisor I maintained a library with an inventory of over 5200 naval publications and implementated updates. Conducted inspections of naval documents IAW of naval doctrine. Maintained a secured defense communications database and provided data entry for over 2000 units. I qualified as a Quality Assurance Supervisor for supply work center systems. Track the status of requisitions, contracts, and orders. Determine if inventory quantities were sufficient for the needs, of the work-center and ordered more materials when necessary.
Naval Station Roosevelt Roads
Maintained and supervised a database for the sharing of information between naval and air units.
Enter commands, using computer terminal, and activate controls on computer and peripheral equipment to integrate and operate equipment.
Monitor the system for equipment failure or errors in performance.
Respond to program error messages by finding and correcting problems or terminating the program.
Notify supervisor or computer maintenance technicians of equipment malfunctions.
Certificate courses for the certifications of Information Technology Systems.
Created a company from the ground up as the final test for implementating business computer systems.