مدير فندق
فندق سفن بالاسيس
مجموع سنوات الخبرة :11 years, 5 أشهر
مدير فندق
مدير فندق
مدير قطاع غرف
مدير فندق
Overseeing the logistics of all the rooms related areas, including arrival, chick in, room quality and service, room related services, communications, and the departure process
•Leading a team in numerous departments to create seamless, cohesive service
•Coordinating operations within the Hotel and ensure business outcomes are in line with the direction of the hotel
•Managing and balance time spent addressing both short-term and long -term functional needs
•Prioritizing safety and liability issues
•Balancing and prioritizing the needs of the rooms department
•Coaching Individuals to help them reach their potentials
•Setting goals with/for teams, get buy-in on those goals
•Lead Leaders - Listen, work shoulder-to-shoulder with them
•Lead by Example
•Teach Skills
•Recognize, encourage, and motivate the team
•Holding Vendors accountable for meeting agreed-upon expectations
•Setting a climate of ownership and accountability for the team
•Involving key stakeholders as necessary to gather information and generate solutions by getting to the root of problems and fix them.
•Presenting ideas and plans effectively to a variety of audiences and flex my style of communication appropriately
•Appropriately delegating duties to others and hold them accountable for the completion of the delegated work in timely and high-quality manner
•Support Others, appraise performance gaps, and recognize achievement/Ownership
•Negotiation Experience
•Core knowledge around housekeeping and front office,
To take the necessary action to maximise rooms revenue by increasing occupancy and average room rate, in order to exceed budget. Supports Food & Beverage Department in promotions to increase revenues in these departments via direct selling by Rooms Division staff
Make sure discounts, complimentary, upgrading are administered and approved according to the internal policy.
Assists the Management in the preparation of the annual budget, forecasts, replacements and investments planning.
Execution of regular technical/skills training. Is responsible for setting up and maintaining ongoing training programs in the Rooms Division in conjunction with the Personnel & Training Manager
Review Duty Manager/Night Manager book daily and take corrective action when necessary. Also review switchboard logbook daily.
Maintains a monthly overview of vacation- and public holiday balance of all staff and delivers a monthly consolidated summary to the Personnel Manager.
Training the front office team on regular basis.
Creating room’s configuration, market segmentation, market codes, rates codes etc. within the computer system.
Ensuring that yield management techniques of availability control are being applied to achieve the maximum room sales and revenue maximizing the hotel occupancy and room rate at all times.
Marinating a high standard of preparation and customer service within the front office department.
Responsible for a sufficient staffing and control of payroll costs at all times.
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