Account Manager
Booking.com
Total years of experience :10 years, 6 Months
- Managed the business development of the top producing hotel accounts in Qatar and Bahrain with main focus on increasing hotel's revenue and reservations through Booking.com. Then looked after Bahrain and Lebanon and maintained the same.
-Achieved growth in the account’s revenue within the first quarter, and accomplished a proven track of overachieving since taking over the markets.
-Maintained excellent relationship with clients through biweekly market visits, online meetings and calls. Planned and executed more than 10 client events in Amman, Beirut, Manama, Doha, Kuwait and Pakistan. Participated in various Travel and Tourism trade shows and international events.
-Assisted new team members in their onboarding training and introduced them to clients in the new markets.
- Managed the business development of the top producing hotel accounts in Jordan and Lebanon
- Planned and executed partners events in Amman, Beirut
- Maintained excellent relationship with clients through constant market visits, emails and regular follow-ups
- Acquiring clients that had no significant revenue history by selling products and solutions via inbound calls and outbound calls in addition to physical meetings.
- Initiating and developing a strong long-lasting relationship with clients
Following up on proposal statuses and closing pending deals.
- Tracking monthly sales and accurately forecast sales for a rolling 90-day advance period in addition to documenting all activities on CRM.
- Handling general customer queries and issues.
- Providing fast and efficient customer service.
- Providing support during customer events.
- Obtaining all relevant information to handle inquiries and complaints.
Bachelors degree in Telecommunication Engineering
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