Regional StrategicAccount Manager.
Booking.com
Total des années d'expérience :10 years, 6 Mois
Successfully manage and develop top hotel accounts in the GCC market, leading to a remarkable
35% increase in reservations on the platform. Consistently surpassed revenue targets, achieving
an average annual growth of 18%.
Spearheaded impressive revenue growth of $2M in Q1 2023, surpassing targets and establishing a
proven track record of consistent overachievement in key markets.
Conducted biweekly market visits, online meetings, and calls, resulting in a remarkable client
satisfaction rate of 95%.
Planned over 10 client events in strategic locations across the GCC, Levant, and Pakistan to foster
enduring relationships with key stakeholders.
Demonstrated excellent leadership and team management skills, culminating in the creation of a
high-performing team known for its collaborative and innovative culture.
Successfully managed a portfolio of 50+ medium to large accounts in Jordan and Lebanon.
Developed and maintained strong client relationships through regular communication, market
visits.
Collaborated with cross-functional teams, including product and marketing, to develop and
execute successful promotional campaigns for clients, resulting in continuous increase in revenue
for participating accounts.
Assisted senior team members in complex contract negotiations, gaining valuable experience in
deal structuring and business strategy.
Maintained a deep understanding of industry trends and competitive landscape, providing
valuable insights and recommendations to clients to improve business performance.
Onboarded and managed several key client accounts in the GCC and Levant region, building
strong relationships and ensuring high client satisfaction levels.
Proactively sought out new business opportunities by identifying potential clients, initiating
contact, and pitching company offerings, resulting in a steady stream of new business.
Collaborated with cross-functional teams such as IT, marketing, and customer support to ensure
clients' needs were met and exceeded, resulting in increased client retention rates.
Maintained accurate and up-to-date records of all client interactions and transactions, utilizing
Salesforce CRM software to streamline processes and improve efficiency.
- Handling general customer queries and issues.
- Providing fast and efficient customer service.
- Providing support during customer events.
- Obtaining all relevant information to handle inquiries and complaints.
Bachelors degree in Telecommunication Engineering
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