Account Adviser
Concentrix - Egypt
مجموع سنوات الخبرة :9 years, 3 أشهر
Main Duties & Responsibilities:
1. Answering queries and solving issues for customers through Chat and Email.
2. Raising and cancelling orders for customers.
3. Transferring cases coming by email and chat to the relevant departments.
4. Writing notes for every case.
5. Reaching customer's satisfaction.
6. Proper system navigation.
Main Duties & Responsibilities:
1. Patiently and realistically solve for the customers any complicated issues
related to billing, technical, vulnerable situations, and mistakes made by either
Vodafone advisors or by the customers.
2. Answer any queries for the customers.
3. Raise requests for the customers.
4. Proper system navigation.
5. Raise complaints for the customers.
6. Transfer calls to relevant departments in Vodafone.
7. Achieving UK customers' satisfaction and trying to handle their queries/issues
in the minimal time possible and in the most efficient and professional way.
8. Leaving notes after every interaction clearly stating what I did for the customer.
9. Most importantly, working under hard pressure.
10. Learning updates quickly.
11. Follow up on customers.
Main Duties & Responsibilities:
1- Make orders for customers.
2- Receive and solve complaints from either consultants or customers.
Sending and receiving emails to solve issues for customers.
Main Duties & Responsibilities:
1- Solve Customer's issues.
2- Make top up for customers.
Main Duties & Responsibilities:
1. Offering products to customers
2. Following up with customers.
Main Duties & Responsibilities:
1. Answering client (individuals and companies) inquiries.
2. Solving out client (individuals and companies) technical issues.
3. Offering and marketing new products and offers.
4. Making requests for clients and cancelling them when required by customers.
5. Adding services to clients (individuals and companies) on call.
6. Making complaints if needed.
7. Redirecting wrong calls.
8. Retaining the customers from unsubscribing from the company.
9. Rewards Program.
10. Following up late requests and complaints for customers.
11. Receiving customers new updates from Etisalat UAE and acknowledging
customers with them.
I have worked as a Journal Manager as a trainer at the Scientific Publish Center which is in the University of Bahrain. I have experience in Maintaining computer hardware and software problems.
I have worked as a Journal Manager as a trainer at the Scientific Publish Center which is in the University of Bahrain. I have experience in handling multiple journals in the center.
Added to that, I'm experienced in typesetting the articles for publishing on LaTex typesetting. Furthermore, implementing DOI from CrossRef for journal and articles.
I have worked as a computer engineer in the networking field as a trainer at the IT Center which is in the University of Bahrain. I have experience in troubleshooting hardware and software problems.
I have worked as a computer engineer in the networking field as a trainer at the IT Center which is in the University of Bahrain. I have experience in configuring switches and solving its problems and have experience with firewalls and reporters and dhcp servers and many other network-related things.
2009 - 2014 University of Bahrain B.Sc. in Computer Engineering
2007 - 2008 Sheikh Abdul Aziz Secondary School Secondary school certificate