Assistant Relationship Manager - Cash Management Products/Sales
Duabi islamic Bank
Total years of experience :18 years, 7 Months
Handling and managing a portfolio of “Institutional Liabilities/Middle Market “consists of 250+ relationships with more than 3.5 Billion. In volume.
Maximizes the marketing and delivery efforts of cash propositions across corporate customers and Provides technical expertise to support structuring, implementation and delivery of all product-related propositions (be it one-off customized solution, or day-to-day operational routines).
Responsible for the achievement of the cash sales revenue income, geographical reach and client segment targets as relevant in line with the decision of the senior management to implement a focused cash services sales strategy for the corporate clients .
Maintain a calling program of new and existing clients to manage a corporate client base from cash perspective in close co-operation with the Relationship Managers (RMs); marketing, tailoring and delivering solutions for clients in the cash space, and in a wider scope as well.
Promote cross sell opportunities in the Transaction Banking to Maximizes utilization and cross-sell of cash products by advising clients RMs on complex cash transaction varies products, offer support to the targeted client base (structuring, documentation, implementation, processes, etc.)
Knowledge Base Building Support RMs by providing the necessary skills, knowledge and training to help drive cash product sales Support by providing any training requirement in cash services and back-office operations area.
Acts as the main liaison between front-line business & clients with payment services operations area in delivering services products in a timely and effective manner
Regularly reviews the markets to identify opportunities and trends, help develop business strategy working in conjunction of the Product Team in identifying needs, developing and delivering new propositions, as well as improving upon existing products (technology platform, documentation, process, structure, collateral brochure, etc.)
Manage, measure and continually improve digital experiences on digital channels
Develop comprehensive business requirement document and ensure the requirements developed are in-line and compliance with the organization business and technology standard guidelines and framework.
Understand the strategic needs and plans for retail & corporate business growth and analyze the business needs.
Coordinate and ensure the high quality between IT and other stakeholders of the project during the UAT planning, execution, and Work with a cross-functional team in planning a digital product release.
Coordinating between other project stakeholders, which are mainly products, operations, 3rd parties, IT, controls groups, (IT risk, Operational risk, Fraud and Risk, Shared service department, Compliance, Audit, Quality control).
Identify process and service improvement areas (e.g. streamlining existing user journeys, introduction of new user journeys)
To assist and provide front line support to Manager - Ahlan banking services, by resolving customer problems on an agreed service level and maintaining high standards of service to customer and to provide efficient and high quality customer service as laid down in ABS operational manual and as required by internal and external customers within agreed turnaround time by supporting departments like corporate banking, cash management unite and liaising with other department like treasury operation, legal department, reconciliation unite, branches and COD department.
Key responsibilities:
• To deliver timely, friendly and error free customer service to corporate / cash management and other bank customers and handle all services / transaction related issues to customers received through different channels.
• To ensure priority & prompt attention is given when new account opening request / mandate received for corporate customer s - maintaining proper recorded of same assist the team in marketing the ABS services to new as well as existing customers.
• To ensure that all calls / quires received by internal and external customers are resolved and correctly logged in the bank system.
• To learn and develop more product knowledge for better performance and future growth to all respects.
• Maximize profitability by ensuring operations are carried out with the maximum efficiency, security, control in accordance with agreed services standers.
• Ensure that all transactions / request received by customers / departments are processed as per process / SLA and required follow up is done for pending transaction by team member / self.
Job description:
Provides customer service support to the organization by obtaining, analyzing and Verifying the accuracy of order information in a timely manner. Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Co-ordinates the handling of difficult and/or unusual situations.
Key responsibilities:
• To provide highly quality customer service, cross selling and executing customer request over the phone.
• To handle customer inquiries and complaints.
• To escalate through the correct channel complaints /issue this cannot be resolved in call center.
Identify potential customer opportunities to deepen customer relationships.
Identify and resolve customer problems in minimum time frame and on first call.
Evaluate recourses available to assist customers and use correct resources.
To complete any post call processing necessary to resolve customer queries or problem.
Achieve established standard for call handling quality, productivity and availability as per goals.
Job description:
Welcoming and guiding customers through the showroom, along with responding to questions and demonstrating products. Having a positive attitude and offering exceptional customer service. Providing additional showroom material to customers and scheduling appointments. Determining products, styles, colors, and other materials and providing price estimates. Reading blueprints and showroom layouts, then writing bids and quotes for jobs before placing final orders. Communicating with customers to alert them to job status, changes, and any other information they may need. Maintaining and updating the showroom and all of its relevant materials and products. Developing showroom network connections by making sales calls, attending association meetings and following up with vendor leads
Key responsibilities:
• Displays and/or demonstrates products, using samples or catalog, and emphasizes salable features and benefits.
• Qualifies client, quotes prices and credit terms and prepares sales orders by collecting and documenting all necessary information to assure customer expectations are meet.
• Determines date of delivery based on customer provided information and project time line.
• Greet customer on sales floor and determines product, type, and quality of product desired.
• Apply theory and related knowledge to present, explain, demonstrate, and sell.
• Listen to and resolve all customer service complaints.
• Demonstrate products; suggest selections that meet customer’s requirements.
• Explain product features, characteristics and quality of the selected product.
• Illustrate the similarities and differences between comparable products and explain how these affect the price of the products.
• Pay attention to the displayed products; ensure that they are displaying in an appropriate way.
• Place new product on display.
Job description:
Achieves maximum sales profitability, growth and account penetration within an assigned territory and/or market segment by effectively selling the bank's products and/or related services, personally contacts and secures new business accounts/customer-Promotes/sells/secures orders from existing and prospective customers through a relationship-based approach - Demonstrates products and services to existing/potential customers and assists them in selecting those best suited to their needs
Key responsibilities:
• Researching and establishing customer targets and prospects
• Negotiate price and service level to customers
• Initiate contractual agreements with customers
• Coordinate various activities to ensure high levels of customer service
• Use customer and prospect contact activities, tools and systems and update
• Integrate personal sales efforts with other marketing activities, e.g.
• Prepare weekly sales reports for the sales team and sales management.