System and Network Administrator
Al Ghurair University
Total des années d'expérience :16 years, 11 Mois
• Perform network management functions
• Routine audits of network systems
• Identifies and resolves complex network problems and arranges for vendors support if necessary
• Coordinate network related services, technical maintenance support with outside service providers
• Creates and maintains logical, physical and protocol maps, and backups of all equipment, configurations parameters and network documentations standards and procedures.
• Ability to configure routers, firewall, network switches…etc.
• Installing and configuring new network hardware and software
• Maintain network security
• Ensure the network is running and perform daily health check
• Responsible for server network maintenance and troubleshooting
• OS cluster management and application failover
• Performs systems backups and data recovery
• Develops plans, strategies and technical specifications for network optimization and expansion
• Manages day-to-day operation of system network
• Troubleshoots and resolves network communication and systems problems
• Ensures proper installation of hardware, phone service, and network connections
• Ensure that Company KPIs’ and IT deliverables always successfully achieved and the relations with customers are maintained to the highest standard
• Works with academic and administration departments and students to assure ITS is meeting their support needs
• Maintain inventory for all IT related hardware, PC’s, software, licenses, and accounts
Network Support
• Establishing networking environment by designing system configuration, directing system installation, defining, documenting, and enforcing system standards
• Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization
• Remote support of on-site engineers and end users/customers during installation
• Remote troubleshooting and fault finding if issues occur upon initial installation;
• Undertaking data network fault investigations in local and wide area environments, using information from multiple sources;
• Securing network system by establishing and enforcing policies, and defining and monitoring access;
• Reporting network operational status by gathering, prioritizing information and managing projects;
• Configure, Maintenance and Technical troubleshooting for all PABX NEC telephone systems
• Upgrading data network equipment to latest stable firmware releases;
Server and System Support
• Analyze, design, test, implement, maintain and document enterprise server infrastructure required for the university's IT operations including both virtual and physical servers as well as data center focused software defined networking.
• Design for automated management, high availability, fault tolerance and security based on standards for integration with other technologies and services.
• Develop and maintain backup systems for all university data, providing for timely restoral and diverse disaster recovery.
• Replace the old servers’ infrastructure (HP G4) with the latest IBM Blade flex servers’ enterprise.
• Maintenance of the CRM system all the implementation phase installation, configuration and held responsible for integrating and monitoring data; Customization of the modules based on the university’s need was provided.
• Installation and Configuration for SQL for Great Plains Server, SCOM Server, SharePoint and ERP System.
• Develop and maintain systems and processes for testing and implementing timely server patching. Securely decommission and dispose equipment as required.
• Maintain and operate co-location facilities for physical and virtual servers. Work with customers and other ITS teams to determine technical requirements and service level agreements
• Maintain and operate the university's data center.
• Ensure power and cooling remain within tolerances. Schedule regular maintenance for power, cooling, fire suppression and environmental monitoring equipment. Keep areas neat and clutter free. Maintain secure access. Adhere to cable management policies and procedures. Perform physical installation and removal of equipment.
• Develop knowledge, skills and abilities in the core functions of the Server team and stay abreast of industry changes.
• Participate in on-call as required. Provide regular status reports and updates to the supervisor. Develop and maintain monitoring and alerts for all Server related critical systems, data center environmental equipment and co-located systems using the department's centralized monitoring system. Troubleshoot Server related outages and restore systems and services as quickly as possible.
• Rotated 24/7 on-call support