Marketing Manager
Global Experts Institute
Total years of experience :7 years, 0 Months
•Manage the training function
•Evaluated instructors performance and the effectiveness of training programs,
•Provided recommendations for improvement
•Managed customers satisfaction relating to training and development needs
•Developed and maintained relations with operations and clients
•Hired, trained and monitored employees, ensured compliance to standards and procedures
• Develop new business relationships, generate and negotiate new income for AAIM to agreed annual targets, ensuring that AAIM remains proactive and responsive to current and prospective clients
• Presenting AAIM to potential clients through direct communication in face to face meetings, telephone calls and emails
• Responsible for development and maintaining of contacts databases and lead generation and appointment setting
• Managing the sales process: lead generation; credentials pitch; asking questions; solution pitch; proposal development, negotiation; close and handover to the course management team
• Managing and maintaining a sales pipeline and ensuring all sales administration and proposals are current
• Assist the CEO in the development of marketing strategy and the development and implementation tactical marketing initiatives
• Managing other employees, assigning roles and follow up on tasks
• Building the yearly training Calendar of the Centre based on market needs
• Setting pricing and discounts policies of all Programs based on costs, clients, and competitors
• Handling marketing issues which include developing marketing ideas, profiles, materials, and designing email-shells and brochures to be used in the marketing campaigns, and writing press releases in Arabic and in English
• Managing Accounts and the Financial Records of the centre
• Handling all issues regarding registering the centre with government entities, searching, assessing and negotiating Agreements with potential partners
. Recruitment and hire of staff
• Formulated regional learning strategy in alignment with the business strategy
• Planed, directed, and coordinated the daily operations
• Prepared and managed the budget and annual work plan
• Developed and maintained relations with operations and clients
• Organized, coordinated trainers and facilitated client requirements
• Implemented, facilitated and supervised training courses and the use of training materials
• Trained and monitored employees, ensured compliance to standards and procedures
• Manage the training function
• Evaluated instructors performance and the effectiveness of training programs,
• Provided recommendations for improvement
• Ensured classrooms readiness including supplies for instructors to conduct training
• Managed customers satisfaction relating to training and development needs
• Developed and maintained relations with operations and clients
• Hired, trained and monitored employees, ensured compliance to standards and procedures
. Recruitment and hire of staff
• Contributed to the success of the Institute by leading and managing the operations team
• Guide instructors to improve efficiency and performance
• Ensured smooth implementation of the business plan
• Performance managed and supervised training team
• Implemented management policies and procedures
• Developed and incorporated new courses
• Developed and incorporated new examinations
• Taught a variety of courses to numerous classes
• Prepared lesson plans, material for students and ensured classrooms readiness
• Evaluated students via variety of assessment standards and tools
• Guided students and provided recommendations for areas of improvement
B,Sc. Business Administration Qaryonis University Faculty of Economics and Political Science Graduated 1997
