Manager Warehouse & Dispatch
Banu Mukhtar Steel (Pvt) Ltd.
Total years of experience :20 years, 5 Months
Responsible for organizational structure, deal with planning, coordinating, administration and general management issues, which include the day to day supervision of staff and overseeing work organized by team leaders.
Liaising with customers, suppliers and transport companies.
Planning coordinating and monitoring the order/contract assembly and dispatch of personnel to various locations to performed assigned work.
Manage workflow and quota calendars of sub-contractor.
Manage complete daily installations quota as well as service calls in different geographic territory areas.
Maintain steady visibility to as well as track of every technician across every day.
Identify issues or attain approvals for dispatching grid as submitted by Dispatcher Specialist on demand.
Convey departmental tasks for guidance of management.
1. Schedules and deadlines are adhered to.
2. Communicate & Implement change as directed.
3. Health & Safety compliance in accordance with company policy.
4. Manage inventory accuracy through monitoring of daily warehouse activities, cycle counts, stock takes and audit of same to verify results.
5. Provide leadership by establishing clear expectations and demonstrating high standards of work practices and safety conscious behavior.
6. Establish, maintain and promote high standards of customer service.
7. Liaise with drivers, customers and warehouse personnel.
8. Ensure compliance with OHS procedures and practices.
9. Supervision of all staff under my direct or indirect control.
10. Administration duties as required to ensure daily KPI performance is achieved.
11. All resources are utilized efficiently.
12. Stand in for the Manager during Holidays / Sickness as required.
13. Coordinate efficient operation of the warehouse.
14. Plan and coordinate labor (Approx 10 employees).
15. Coordinate deliveries with carriers to ensure KPIs are achieved.
16. Train and monitor staff in standard operating procedures (SOP's) and safe work practices, including new employee inductions and tool box talks.
17. Continuously monitor the performance and activities of the warehouse through the use of K Pi's with a primary focus on cost controls.
•liaising with customers, suppliers and transport companies;
•planning and monitoring the storage, delivery and dispatch of orders;
•overseeing stock control and processing orders;
•ensuring quality, delivery budget and environmental objectives are met;
•fulfilling objectives and directions from the operation's headquarters;
•coordinating the use of automated and computerised systems;
•responding to and dealing with customer communication by email, fax and telephone;
•keeping stock control systems up to date;
•planning future capacity requirements;
•organising the recruitment and training of staff, as well as monitoring staff performance and progress;
•motivating, organising and encouraging teamwork within the workforce to ensure set productivity targets are met;
•producing regular reports and statistics on a daily, weekly and monthly basis;
•briefing team leaders on a daily basis;
•visiting customers to monitor the quality of service they are receiving;
•maintaining standards of health and safety, hygiene and security in the work environment, for example, ensuring that stock such as chemicals and food are stored safely;
•overseeing the planned maintenance of vehicles, machinery and equipment.
Responsibilities for a front-desk job often include answering a multi-line phone system and greeting and directing guests, as well as staff. Furthermore, duties include responding to complaints, service issues and other general questions or concerns as appropriate. Filing, mail distribution and use of a computer usually are necessary.
Supervise and assist in daily warehouse and shipping areas including:Filling and shipping customer orders, satisfying internal shipping requirements (technical service, vendors, etc.), ensuring accuracy of shipments and supporting documentation, receiving incoming material and routing to appropriate area or personnel, filling work orders from production, packaging assemblies and receiving into finished goods, ensuring inventory transactions are accurately logged and overseeing cycle counts and reconciliation activities.
Measuring and reporting the effectiveness of the department activities.
Developing and maintaining departmental work instructions for all tasks.
Establishing or adjusting work procedures to meet warehouse demands as dictated by production schedules and work flow.
Interpreting company policies to workers and enforcing safety regulations.
Recommending measures to improve quality of service, increasing efficiency of department and work crew and equipment performance.
Continuously improve warehouse operations through the use of Oracle enterprise practices.
Conferring with other supervisors to coordinate activities of individual departments and serving internal customers.
Assist in receiving, issuing and inventory control
- Check and verify received quantity and condition of goods against delivery orders or invoices
- Monitor and ensure continuous availability for stock of materials
- Organise works effectively and ensure proper housekeeping in the store and other storage areas
- Coordinate with Accounts Department for stock count
- Perform data entry and prepare monthly inventory reports
- Perform other ad hoc duties as assigned by superior(s)
Intermediate Humanities (FA) The Intermediate Faculty of Arts (FA) undertaken in two years. The main subject were Urdu(compulsory),English(compulsory),Islamiyat(compulsory),Pakistan Studies(compulsory),Islamic Studies,Education & Punjabi.