Branch Head Distribution & Logistics
Reliance Group India Pvt Lmt Co.
Total years of experience :3 years, 6 Months
A competent professional with over 4 years of experience in:
• Supply Chain Management
• Distribution & Logistics Operations
• Project Management
• Channel Management
• Process Management
• Sales Operation
• Client Relationship Management
• Facility Management
• Crisis Management
Currently associated with Reliance Group, Hyderabad as Branch Head Distribution & Logistics - Reliance Retail Ltd., Hyderabad
Proficient in reviewing existing purchase / vendor management activities and instituting necessary measures for curtailing unnecessary expenditure & saving costs
Excellence in supervising & controlling the logistics processes & services at vendor’s end & providing valuable suggestions for efficiency enhancement
Expertise in managing finalization, negotiation, development & implementation of key procurement strategies / contingency plans with vendors for materials / products
Comprehensive experience in interacting and negotiating with domestic Vendor’s for facilitating Storage & Warehousing and transport Management.
An effective communicator with honed interpersonal, leadership, analytical, presentation and decision making skills
ORGANIZATIONAL EXPERIENCE
Since September 2011 Reliance Group, Hyderabad
Key Result Areas:
Supply Chain Management & Logistics:
• Monitoring availability of stock, making appropriate arrangements to ensure on time deliveries
• Managing day-to-day supplier performance to ensure meeting of service, cost, delivery and quality norms.
• Transport Management and Networking both Primary and Secondary.
Process Management:
• Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
• Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelines
Vendor Development:
• Assessing the performance of the vendors based on various criterions such as percentage for rejections, quality improvement rate, timely delivery, credit terms, etc.
• Overseeing follow-up with vendors for deliverables & quality checks as per the ISO standards and ensuring the receiving of timely payments
Customer Relationship Management:
• Providing effective resolution to customer queries and improving relationships with the customer by anticipating customer future requirements, thereby ensuring a positive client experience
• Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improving the service levels
Achievements and Initiatives
Received CEO’s Recognition Award for “Best Performance” in the year 2012 at BML.
Received recognition for the best project handling skills at Reliance Communications Ltd. in 2013-14
Got “TOP GUN” award.
Holds the merit of being ranked as:
• Top 3 Circle Heads in Customer Operations of Reliance Communication Ltd. from 2012
• Top 3 Zones Heads in Distribution & Service Delivery of Reliance Retail Ltd. from 2013-14
Consistently achieved 100% compliance goal as set by the Business Unit
Secured highest rating in Customer Satisfaction based on CSMM survey in 2014
Sourced vendors with a vision of working with the principle as business partners and brought in SEA change in process implementations and productivity
Developed processes on Internal Audit, vendor and inventory management at NHQ and served as a part of successful implementation at the Zones
Appreciated for ensuring facilities and creating work environment for the Labour that contributed to their productivity.
I was one among the student in the class to topped 5 for which i received medal and also a certificate to score highest marks in "Supply Chain Management" subject.
Bachelors Degree ~ B.Com (Computers), Osmania University- (2011)