Head of Information Technology - Services & Operations
BAE Systems (British Aerospace Engineering Systems)
Total years of experience :24 years, 10 Months
Key Profile: Reporting to Director of IT; managing all IT services, Operations, procurements and 3rd party IT suppliers. Develop IT Services plans and budgets. Govern the service delivery, operations, procurements and vendor contracts/performance across the country to achieve/insure timely, accurate, and uninterrupted delivery of IT services.
• Provide directions and guidance that helps the team defines optimum system designs, transitions and delivery with the aim of insuring value for money but yet maintaining quality performance/services that fulfills the business needs.
• Budget review against spending.
• Enhance IT processes to improve service delivery lead-time and reduce cost
• Review IT environmental and Operational risks and provide support as needed
• Govern 3rd party IT suppliers to insure fulfilling contracted requirements
• Audit 3rd party transactions/spending
• Corrective action plans to address failures/areas of improvement. Mitigations plans are developed to avoid future reoccurrence.
• Monitor KPIs to ensure/reinforce alignment with the agreed SLAs.
• Managing and directing local IT Teams by defining long term vision, setting priorities and delegating responsibilities
• Accountable for the entire service budget/delivery/performance across KSA sites as well as some additional sites we have in the UK
• Manage all 3rd party contracts (local and international IT suppliers)
• Maintain mature relationship with the business departments to insure alliance
• ITIL standards are adopted
• Ensure IT Service Continuity (as part of overall Business Continuity Plan)
• Ensure compliance with the Export Control, Data Protection and Information Security guidelines and policies.
Key Services in the delivery pipeline:
• Skype for Business: phased capabilities - integrated with BAE UK network
• VDI “Virtual Desktop Interface”
• Upgrade entire network lines across the kingdom
• SAP 4 HANA
• IT Service Management system
Key Profile: Reporting to the India, Middle East & Africa IT Leader; direct and manage all information technology needs for Boeing business in Saudi Arabia.
• In charge of all the IT Functions in Saudi Arabia.
• Plan IT budget/resources.
• Review the status of the IT portfolio with Boeing leadership to insure alignment with the business goals and strategies.
• Priorities IT activities in alignment with the business priorities (and within the approved budget).
• Ensure service availability/stability at all Boeing sites in Saudi Arabia.
• Insure compliance/adherence to the Information Security guidelines as well as KSA regulations.
• Leverage Boeing's connections with the local suppliers/vendors to obtain competitive prices and SLAs.
• Maintain the relationship with all Business units to insure alignment and avoid future conflicts.
• Set IT strategies in alignment with the company strategies and priorities
• Identify opportunities and leverage enterprise-wide IT capabilities to support the growth of the business.
• Interface with the external industry communities.
• Collaborate with the rest of Boeing International IT Managers in other countries to share knowledge, best practices & lessons learned.
Major Accomplishments:
• Lead the startup and delivery of the IT for a newly established Boeing Joint-Venture company in Saudi Arabia (Saudi Rotorcraft Support Company). That included the following:
o Engaging infrastructure suppliers (tender)
o Site surveys
o Data/Server Room as per Boeing international standards
o Network
Access Points
MPLS
Routers
Switches
Servers
o ERP system
o Exchange Server
o End users computing
• VDI implementation “Virtual Desktop Interface”
• Mesh-Network across the major Boeing sites in Saudi Arabia (Resilience / Cost effective)
Key Profile: Reporting to the Head of IT Business Engagement Department, acting as the single point of contact between NCB Capital Business units and the IT department in NCB. In charge of managing and delivering all NCB Capital portfolio of IT projects which are delivered/maintained by NCB IT. (NCB Capital is a subsidiary of NCB)
• Conduct regular meetings with the leadership of NCB Capital to identify business needs and priorities.
• Plan, organize and manage the NCB Capital portfolio of IT projects.
• Develop, negotiate and maintain application specific Service Level Agreements.
• Provide regular update/reports to the leadership of NCB Capital on the progress of their projects in the pipeline, issues & risks and any required help needed (if any)
• Participate in the development and maintenance of the IT strategic as well as tactical plans
• Participate in reviewing/approving 3rd party IT suppliers
• Regular follow up on the IT project Managers who are in charge of delivering the projects within my portfolio to insure they are progressing as per the plan and f not provide support as required to mitigate deviation from the agrees delivery dates
• Insure availability of required resources (budget and personnel)
• Attend the Quarterly IT board meetings to represent the IT on behalf of NCB Capital
• Member of the “Bank Technology Standards Committee”
Key Profile: Reporting to the Head of the IT Development Department, managing number of IT projects.
• Manage the delivery of IT projects within the agreed time & cost
• Ensure smooth transition into Service Operation
• Ensure that the delivered projects meet the business requirements.
• Conduct regular meetings with the stakeholders to provide regular updates, insure that all are on the same page, share risk/challenges (if any) and seek support from senior management when needed.
• Develop IT project implementation plans, schedules, assign tasks to relevant team members to insure smooth delivery as per agreed timelines.
• Participate in the vendor selection stage, request for proposal, testing scenarios and user acceptance.
• Recommend Technical training courses for the IT teams who are involved in the delivery of the project as well as the teams who are going to maintain the delivered system(s) post transition into Operation.
Key Projects to Credit:
• Local Equity trading system
• IPO - Public offering
• Shareholders management system
• Operational risk system
• Legal system
• Recovery and collection system for delinquent Accounts
• Monitor actual project progress against agreed schedules and plans to ensure completion within specified time/ budget.
• Assumed responsibility for executing an array of tasks associated with software requirements, performed domain analysis and developed database/ application designs to implement integrated software solutions.
• Investigated system issues and errors to determine their causes, introduced rectifications in the system and processes for smooth operation and efficient troubleshooting.
• Conceptualized business solutions to economize process costs, aligning the suitability of specific software towards the business needs.
• Developed and presented requisite documents, project capability, best practice, scope definition, proposals, implementation and support services.
• Monitor and report project status to senior management to keep them abreast of the existing scenario.
• Developed databases/applications to implement integrated software solutions.
• Investigated system issues and errors to determine their causes, introduced rectifications in the system and processes for smooth operation and efficient troubleshooting.
• Developed requisite technical documents (Functional specification docs, testing scenarios, user guides etc.)
