Team Lead for VoIP/IPT Project
ACCSYS
Total years of experience :18 years, 8 Months
Implementation /Team Lead Engineer, with Cisco Team for Saudi Telecom Company (STC), Riyadh (Kingdom of Saudi Arabia) From January 2008 - Till date.
CORE RESPONSIBILITIES:
• Implement Emerging technologies such as VoIP, IP Telephony and IP Contact Centre.
• Design, Deploy and Support Cisco Call Manager/Call Manager Express and Cisco Unity(VM/UM)/ Unity Express Solutions
• Upgradation of Cisco Call manger From Ver 4.1 to 5.1 and 6.1 Verision
• Installation and Configuration of NMS Servers Like Operation Monitor, Provision Manager and Service Monitor For IPT Environment .
• PBX integration With T1 CAS, PRI and QSIG
• Installation & Configuration of Call Manager ver 5.1 and 6.1.
• Installation & Configuration of Cisco Voice Gateway.
• Configuration of voice interfaces like FXS, FXO, ISDN, T1/E1 PRI, T1/E1 CAS.
• Configuring the IP Phones through CALL MANAGER version 5.1 with BAT file.
• Configured the features like pickup, Meet me, park etc
• Configured Route pattern, Partition, Calling search space.
• Configured Hunt List with one pilot number.
• Installing Background Images on IP Phone .
• Configuring E1 Cables, Voice Gateways,
• Installation and Configuration of Unity Server and Integrating with Call Manger 5.0
• Installation of Cisco Voice Gateways Of Series 3800, 2800 Connecting to PSTN and Integration with PBX.
Experience Profile Implementation/Support Engineer, Saudi Telecom Company(STC), Riyadh (Kingdom of Saudi Arabia) August 2005 - Till date.
CORE RESPONSIBILITIES:
• Installing Call Manager 4.1 and Configuring Cisco Gateways.
• Installing Call Manager 4.1 and Configuring Cisco Gateways For Regional Sites.
• Configuring the IP Phones through CALL MANAGER version 4.1.
• Configured Above 15000 IP PHONES through BAT File .
• Interaction with V.P, GM and Employees during the Support
• Configured the features like pickup, Meet me, park etc
• Configured Route pattern, Partition, Calling search space.
• Configured Hunt List with one pilot number.
• Installing Background Images on IP Phone .
• Adding users in the call manager.
• Configured some features intercom between Managers and Secretarys.
• Configuring the ATA 186 adapters for FAX through CALL MANAGER version 4.1.
• Configuring the IPT service and features through CALL MANAGER.
• Configuring Device pools through Call Manager.
• Configure Cisco Call Manager Groups for Redundancy.
• Clustering the Call Managers.
• Configuring in sharing the two lines between Manager and Secretary IP PHONE.
• Configuring and implementing the voice mail service to the CISCO IP PHONE through Call Manager
• Configuring the partitions and calling search spaces.
• Given Maintenance Support for Above 5400 IP phones.
• Configuring E1 Cables, Voice Gateways,
• Installing IP Phones with BAT File.
• Creating the Voicemail for Users through CISCO BULK UNITY TOOL.
• Trouble Shooting the Users with All IPT Problems through calls.
• Given Support to Help Desk in Solving the IPT Problems.
• Configuring Dial-Peer, Pots In Voice Gateways.
Academic Qualifications • Master of computer application (MCA). • Bachelors of Science in computer science (BSC). Information Technology Certifications • Microsoft Certified Systems Engineer (MCSE). • Cisco Certified Network Associate (CCNA). • Cisco Certified Network Professional (CCNP). • Cisco Certified Voice Professional(CCVP). • Cisco IP Telephony Operations Specialist.( CITOS) • Pursuing CCIE in Voice