Customer Service Agent
Vodafone
مجموع سنوات الخبرة :6 years, 9 أشهر
Identify and resolve customers’ issues by providing them with best solutions to
retain them and ensure that an excellent standard of service and a high level of
customer satisfaction are maintained.
• Understand and promote current marketing campaigns in order to sell to or save
customers experience.
• Create a smooth communication channel with different departments to resolve
customer complaints and requests when required.
• Maintain broad knowledge of all company products, services and promotions to
provide the customers with all required information related to it.
• Follow up all customers related issues and provide timely feedback to them.
Handle inquiries and complaints of the customers over the phone and solve
the technical issues they are facing.
• Build a good rapport with customers over the phone.
• Provide customers with superior recommendations and actions.
• Create a smooth communication channel with different departments to resolve
customers’ complaints and requests when required.
• Maintain broad knowledge of all company products, services and promotions
to provide the customers with all required information related to it.
• Follow up all customers related issues and provide timely feedback to them.
Handle and coordinate recruitment campaigns from beginning to end.
• Determine applicant requirements by analyzing the job description and
job specifications.
• Attracting job seekers by designing and placing job ads using different Social Media
channels and job portals (Wuzzuf, LinkedIn, Facebook, etc.).
• Screen CVs and select the appropriate candidates for the job.
• Conduct initial interviews with candidates over the phone.
• Schedule face to face interviews for the shortlisted candidates.
• Keep candidates informed of the progress, next steps and provide timely feedback
on their application.
• Negotiate pay and salary rates and finalizing arrangements between the client and
the accepted candidates.
• Maintain broad knowledge of the onboarding & Visa processing procedures.
• Follow up with the on-boarding department regarding candidates' status and
update the client.
• Prepare weekly report to update the recruitment manager on the status of
all the ongoing recruitment requisitions.
• Build/maintain pipeline of candidates for recurring and hard-to-fill roles through
appropriate and targeted sourcing.
• Communicate ideas for improving company processes with a positive and
constructive attitude.
Co. for Recruitment
Responsibilities:
• Handle and coordinate recruitment campaigns from beginning to end.
• Determine applicant requirements by analyzing the job description and job
specifications.
• Attracting job seekers by designing and placing job ads using different Social Media
channels and job portals (Bayt, Wuzzuf, LinkedIn, Facebook, etc.).
• Search for suitable candidates (from different nationalities depending on the needs
of the clients) using different job portals like Bayt and LinkedIn.
• Screen CVs and select the appropriate candidates for the job then conduct
initial interviews over the phone.
• Schedule face to face interviews for the shortlisted candidates.
• Keep candidates informed of the progress, next steps and provide timely feedback
on their application.
• Communicate with and update the HR manager throughout all stages of the
recruitment process.
• Negotiate pay and salary rates and finalizing arrangements between the client and
the accepted candidates.
• Build/maintain pipeline of candidates for recurring and hard-to-fill role through
appropriate and targeted sourcing.
• Communicate ideas for improving company processes with a positive and
constructive attitude.
BLI for Consulting and Training
Responsibilities:
• Coordinate and schedule all training courses and programs.
• Define training scope, goals and deliverables that support business goals in
collaboration with senior management and stakeholders.
• Act as the point of contact and communicate training status adequately to the
client and senior management and stakeholders.
• Search for trainers, consultants and Keynote speakers (from Europe, USA, etc.)
depending on the project needs and the client’s request) and coordinate with them
for the training/program.
• Monitor and track training's progress and handle any issues that arise.
• Assist the project manager in the drafting and issuance of project proposals,
tenders, budgets, cash flows and preliminary schedules.
• Develop and design courses materials (English & Arabic)
• Report and escalate to management as needed.
• Create and maintain comprehensive project documentation, plans and reports.
• Handle logistics for training activities including venues and equipment.
• Support and contribute to the process of seeking new business opportunities in
Egypt & in the UAE.
• Assist the recruitment consultant in searching, screening, and shortlisting
candidates.
• Communicate ideas for improving company processes with a positive and
constructive attitude.
• Arrange and schedule business appointments & travel arrangements for the
managing director; ensuring that he is well prepared for meetings.
• Provide general administrative and clerical support including mailing, scanning,
faxing and copying to management.
• Deal with incoming email, faxes and post, often corresponding on behalf of the
managing director.
• Maintain electronic and hard copy filing system.
Handle customers’ inquiries and complaints over the phone.
• Provide customers with superior recommendations and actions.
• Create a smooth communication channel with different departments to resolve
customer complaints and requests when required.
• Maintain broad knowledge of all company products, services and promotions to
provide the customers with all required information related to it.
• Initiate corrective action as needed in order to ensure that an excellent
standard of service and a high level of customer satisfaction are maintained.
• Follow up all customers related issues and provide timely feedback to them.
2019