Mona Turk - Mourad

Office Manager:
 Represent the company as the first point of contact for customers, visitors and present a professional image always.
 Handle all administration duties and office management related such us correspondence letters, memos, reports, emails, fax messages as instructed by the manager, updating database, filing all confidential documents.
 Master the knowledge of company property management system.
 Take initiative on requests and inquiries of administrative nature

 Handle multiple priorities and ensure meeting deadlines.
 Arrange accommodation and business travels for office members & guests including flights, car and hotels and setup meetings
 Create, compose and design PowerPoint presentations/Excel spreadsheets and other relevant software programs for corporate functions and for senior managers’ referral.
 Stationery stock management, maintaining stock records for the department and ensuring that the minimum stock levels are maintained always in the department
 Purchase office furniture and equipment
 Provided administrative support to all departments. Duties performed include checking, distributing and filing of all correspondences plus other records.
 Responsible for delegating each request submitted from tenant to the proper person in the office for execution and making sure that all requests.
 Work as a team, facilitate teamwork at the branch and help others when required
 Maintain procedures manual to ensure consistent performance of routines.
 Check deadlines on incoming requests and put preliminary work in play.
 Recommend management action to improve standard operating procedures
 Responsible for the Fingerprint system, submit reports to the head of accounting department.
 Responsible of handling all administrative work related to human resources.
 Responsible for all HR related forms (sick leaves, vacation requests, etc…)
 Provide team support and ensure proper coordination amongst employees.
 Proficient with MS Office Suite (Word, Excel, PowerPoint & Outlook), e-mail applications, and web research.
Maintenance & Housekeeping Supervisor:
• Maintenance in house team responsible for supervising both the in house maintenance team as well as all vendors.
 Supervise the process of the in-house team as well as channel all their requests in timely fashion.
 Manage the maintenance contracts file, as well as the relationship with all vendors.
 Thorough understanding of all maintenance contracts, making sure that each vendor is abiding by the terms of their agreement.
 Supervise the process of all tenants’ maintenance requests.
 Responsible for delegating each request submitted from tenant to the proper person in charge for execution.
 Follow up on all maintenance team making sure that they perform their duties in timely fashion.
 Manage the monthly visit of the maintenance team to each occupied room by following the procedure guideline mentioned in the internal regulation.
Housekeeping:
 Coordinate with all tenants on all issues related to housekeeping.
 Review all housekeeping reports making sure that the work is being done efficiently and effectively.
 Perform regular visits to rooms to check on the cleanness quality.
 Document all communications professionally in order to retrieve any mishandling of any process.
 Constant update to the cleaning schedule in order to accurately schedule the cleaning to vacant and occupied rooms
 Document all communications professionally in order to retrieve any mishandling of any process.
 Constant update to the cleaning schedule in order to accurately schedule the cleaning to vacant and occupied rooms
 Manage and supervise the laundry team making sure that laundry is being implemented properly to ensure customer satisfaction.
 Responsible for constantly updating the laundry team with a list of tenants who sign up or cancel their service.

 Represent the company as the first point of contact for customers, visitors and present a professional image always.
 Handle all administration duties and office management related such us correspondence letters, memos, reports, emails, fax messages as instructed by the manager, updating database, filing all confidential documents.
 Report daily to the Company Director on various business goals/targets accomplished.
 Handle multiple priorities and ensure meeting deadlines.
 Create, compose and design PowerPoint presentations/Excel spreadsheets and other relevant software programs for corporate functions and for senior managers’ referral.
 Stationery stock management, maintaining stock records for the department and ensuring that the minimum stock levels are maintained always in the department
 Arrange accommodation and business travels for office members & guests including flights, car and hotels.
 Purchase office furniture and equipment
 Provided administrative support to all departments. Duties performed include checking, distributing and filing of all correspondences plus other records.
 Work as a team, facilitate teamwork at the branch and help others when required.
 Responsible for the Fingerprint system, submit reports to the head of accounting department.
 Responsible of handling all administrative work related to human resources.
 Responsible for all HR related forms (sick leaves, vacation requests, etc…)
 Provide team support and ensure proper coordination amongst employees.
 Proficient with MS Office Suite (Word, Excel, PowerPoint & Outlook), e-mail applications, and web research