Quality Control Supervisor
Sultan center
Total years of experience :36 years, 8 Months
managing all departments that are storing its various assets in the warehouse such as Telecom Equipments, Restaurants Equipments, Stores home center items and the C-Stores frozen
and non-frozen goods.
• Directing and managing the store
• Monitoring, managing, and controlling costs against the budget, maximizing cost effectiveness of stores operations
Directing and managing the store, Handling and resolving customers and staff complaints, Providing input to budget & Business Plan
• Directing and managing the store, under the supervision of the Area manager, leveraging data/reports on financial and operating performance at the store/departments level.
• Coordinating with the colleagues in the store and supporting them in managing personnel ensuring effective use of resources and meeting service level standards.
• Communicating to store personnel corporate standards and correspondent drivers of cost/service level, in order to facilitate and ensure proper behaviors.
• Ensuring effective application of procedures and polices.
• Monitoring, managing, and controlling costs against the budget, maximizing cost effectiveness of stores operations.
• Monitoring loss prevention and shrink, completing accounting of inventory, assets, and cash and identifying improvement actions also in coordination with other departments (LP, Logistics, Merchandise …).
• Ensuring implementation of actions pertinent to store-related shrinkages.
• Providing inputs to Merchandise on customer requirements.
• Ensuring that equipment, infrastructure, etc. in stores are used properly and, at all times, maintained in good condition.
• Supervising the effective implementation of hygiene, sanitation, security and safety standards, as well as service level standards and ensuring a high-level customer service both internally and externally.
• Handling and resolving customers and staff complaints/claims.
• Discussing with the area manager stores' issues/problems and proposing solutions.
• Providing input to budget & Business Plan in line with departmental guidelines.
• Coordinating action with respect to approved store recruiting and training.
• Participating and managing staff/ managers training and development, recruitment and ensuring that relevant HR procedures are followed.
• Developing personal and people skills and capabilities through on-going training
• Directing and managing the store, under the supervision of the Area manager, leveraging data/reports on financial and operating performance at the store/departments level. • Coordinating with the colleagues in the store and supporting them in managing personnel ensuring effective use of resources and meeting service level standards. • Communicating to store personnel corporate standards and correspondent drivers of cost/service level, in order to facilitate and ensure proper behaviors. • Ensuring effective application of procedures and polices. • Monitoring, managing, and controlling costs against the budget, maximizing cost effectiveness of stores operations. • Monitoring loss prevention and shrink, completing accounting of inventory, assets, and cash and identifying improvement actions also in coordination with other departments (LP, Logistics, Merchandise …). • Ensuring implementation of actions pertinent to store-related shrinkages. • Providing inputs to Merchandise on customer requirements. • Ensuring that equipment, infrastructure, etc. in stores are used properly and, at all times, maintained in good condition. • Supervising the effective implementation of hygiene, sanitation, security and safety standards, as well as service level standards and ensuring a high-level customer service both internally and externally. • Handling and resolving customers and staff complaints/claims. • Discussing with the area manager stores' issues/problems and proposing solutions. • Providing input to budget & Business Plan in line with departmental guidelines. • Coordinating action with respect to approved store recruiting and training. • Participating and managing staff/ managers training and development, recruitment and ensuring that relevant HR procedures are followed. • Developing personal and people skills and capabilities through on-going training