Sales Supervisor
Al fatah Mall
Total years of experience :8 years, 10 Months
• Planning & execution of overall aspects of sales activities for various brands.
• Leading the team in making new potential customers that could be converted into clients.
• Analyzing the need of the customers & setting seasonal offerings to them for various occasions.
• Monitoring the provision of a customer focused service to applicants and managing customer data & sending them updates about our new offerings & discounts.
• Assisting in establishing sales and marketing plans, improving sales policies through monitoring and reporting if any change is needed to be incorporated into policy and activities.
• Liaising with all the departments of the mall and schedule a monthly meeting for open house discussion, new ideas and suggestion from each person.
• Actively seeking out new sales opportunities through cold calling, networking and social media.
• Setting up meetings with potential clients and actively listening to their concerns and wants.
• Preparing and delivering appropriate presentations on products and services
• Creating frequent reviews and reports through sales and financial data
• Ensuring the availability of stock for sales and demonstrations
• Participating on behalf of the company in exhibitions & conferences
• Schedule, track and coach the team’s follow-through with potential and existing customers.
Planning and executing sales and marketing activities to promote company’s name in the market
• Daily tasks which included researching the venues and suppliers, reviewing vendor contracts, preparing destination comparisons in view with pricing, event logistics support, and other event management related tasks.
• Sales staff management and assigning daily tasks to the staff
• Support and coordination of Partners and Local Social Committees in managing and holding meetings with clients.
• Arranged training sessions with team to get profit accelerating work from team
• Improved digital media access on national and international platform
• Selection of vendors and mediating with them
• 18% increase in Profits after incorporating strategies to boost profits
• Liaising with planners to finalize venue space for events including site visits, contracting vendors etc
Processing payments and operating POS
• Selling products available in DFS shops to target customers
• Approaching & extending assistance to customers
• Arranging merchandise according to display guidelines
• Managing & controlling stock
• Addressing queries of customers & assisting shoppers to find the goods and products as per their needs
• Being responsible for processing cash & card payments.
• Stocking shelves with merchandise.
• Reporting discrepancies and problems to the supervisor.
• Giving advice & guidance on product selection to customers.
• Responsible dealing with customer complaints.
• Working within established guidelines, particularly with brands.
• Receiving & storing the delivery of large amounts of stock.
• Ensure accuracy and timeliness of all inventory transactions & physical movement of materials from receipt to stocking, to distribution.
• Managing day to day product and services queries
• Conducting market research to identify selling possibilities and evaluate customer needs
• Actively seeking out new sales opportunities through cold calling, networking and social media
• Setting up meetings with potential clients and listening to their wishes and concerns
• Customer data management for relationship building.
• Demo of the product to the customers physically and via live video chat.
Master in Business Administration and specialization in Marketing. subjects included: marketing businesses studies marketing management international sales International business organizational behavior
bachelors in Commerce including: intro to business money banking and finance. auditing economics businesses communication and report writing