Senior Customer Service Specialist
UASAC Pakistan Pvt Ltd
Total des années d'expérience :19 years, 9 Mois
Prepare and check Import General Manifest (IGM).
To Supervise Import Release Counter.
Check Bills of Lading, Commercial Invoices, Bank Guarantees and other shipping documents
Preparation & issuance of D/o. & Gate pass.
Prepare & Collect all Import Payments.
Coordinate with POL/Principal for:
Release/Hold instructions
Status of cargo
Detention Waiver / Free Days
Discrepancy in documents
Bank guarantee
To check & contact consignees/agents for:
Clearance, Payments
Handling load port queries and problems.
Preparation and verification of container detention dirty & damage charges.
Preparation and verification of refunds.
Redemption of banker guarantee.
Management of files.
ALL WORKS IN IMPORT CUSTOMER SERVICES DEPARTMENT ISSUANCE OF DELIVERY ORDER, GATE PASS AFTER COLLECTING NEGOTIABLE DOCUMENTS AND PAYMENT ACCRUED. MAKING AND CHECKING OF CONTAINER DETENTION, DAMAGE AND CONTAINER CLEANING CHARGES INVOICES. REFUND CONTAINER SECURITY DEPOSITS. MANAGEMENT OF FILES. WORKING ON OVERDUE CONTAINERS. WORKING ON PRINCIPALS QUARTERLY QUERIES ABOUT COLLECTIONS.