Hub administrator
Al Futtaim Company
Total years of experience :19 years, 2 Months
• Responsible in managing Toyota Lexus and Auto mall showrooms in terms of financing vehicles and placing deals to all panel banks based according to respective banks policy and guidelines.
• Responsible in scrutinized applications for documentation and basic credit policy parameters so as to ensure that a complete valid document pack is sent for underwriting.
• Responsible in verifying bank guaranteed Letter of Intent/Local Purchase Order (LOI/LPO) signed and approved to release the vehicle of their respective showrooms.
• Ensure that resubmissions are minimized by ensuring proper documentations.
• Scrutinize and filter cases with an objective of the application meeting documentation and basic policy requirements of either panel banks or AFS, as the case maybe
• Responsible to ensure zero defect for applications processed
• Ensure that processing timelines for credit underwriting are complied with, and raise an early alarm with back-office in the case of exceptions.
• Set and manage expectations of F & I staff
• Highlight process gaps and provide regular feedback to back-office for process improvement
• Be well informed on product and credit parameters (including documentation criteria)
• Responsible for contribution to team performance and development, and maintain effective working relationship with Business Manager, Business Showroom Manager, and principal dealer.
• Conducts and evaluates cards application within specified task allowed time in accordance with Credit Policy and Guidelines.
• Handling a high volume with a good quality of output and ensure error free productivity
• Process all types of maintenance activities for cards existing customer and ensure to maintain quality and efficiency of work. All requests should be process within the given time with cooperation of other units to ensure customer satisfaction.
• Identify weak and fraudulent applications through the given resources and thus minimize the delinquency rate and enhance profit.
• Acts proactively with policy guidelines and attempt maximum number of (CPVs’) Contact Point Verification in a day to ensure maximum approval are provided with quality output.
• Track aging files for Contact Point Verification and ensure the same is cleared within the task allowed time.
• Ability to work under pressure and maintain a positive and supportive work environment through interpersonal skills.
• Capable of handling other task and deliver the same within the specified time.
• Demonstrate good decision making in evaluating and approving cards application.
• Proactively interacts with other units and report issues and discrepancies to superior.
• Self-motivated and receives feedback from the team members in a positive manner.
• Computes eligibility and assigned credit limit on customer level.
• Check required documents which includes pay slip, salary certificate, passport & visa
• Check Company based on Target Market List (TML) whether it is listed based on category on Customers Company.
• Responsible in issuance of Liability Letter requests are received through Retention department in the form of incidents in CRM. The process to issue a liability letter includes Customer full name as per System, Mailing address, Personal Loan outstanding including Accrued interest, Overdraft amount if customer have OD facility on current account, Credit cards amount and limit. After entering all the information in the prescribed format letter will printed to respective branch through network printer. All the processed incidents/customer’s request is entered into MIS for tracking purpose.
• Responsible in managing approved loan reschedule for customer requesting to change his loan repayment .Loan reschedule request are two types Change in Due date Installment payment due, Change in Tenor number of monthly installment. All requests are received through the following channels Phone banking, Branches Abu Dhabi, Dubai, Sharjah. After evaluation the request along with the analysis and final decision. Approved incidents will move to Operations and all declined incidents will be closed automatically.
• Responsible to process and approved Clearance Letter for Personal Loan and Credit Cards for Customer requesting for clearance letter after paying-off the outstanding loan. Clearance letter requests are received through the following channels Phone banking Branches Abu Dhabi, Dubai, Sharjah, Loans Operations.
• Responsible to process Credit Reports in which requests from different bank across UAE to verify customer’s conduct of account / credit card. Request received by fax / e-mail through different banks. Letter will be issued and signed by Head of Credit and faxed to the concerned bank.
• Responsible in timely collection of money from clients.
• Responsible in Preparation of daily reconciliation for the money received & paid through operational account.
• Responsible that all payment received and paid through various banks and posted to the respective customer valet accounts, and reconciled with the Sybase system reports and with the bank operational account.
• Responsible in reconcile collection report against total payments received.
• Responsible in Preparing the relevant accounting entries related to daily reconciled collections/ payments and validate the entries in financial systems.
• Checks daily sales report.
• Responsible to update computer system as payments are received.
• Responsible on time invoicing, especially at the end of the month.
• Check and file Fee Earners’ timesheets produce invoices.
• Record all re-chargeable and enter into accounting software system.
Handling entire purchase and sales development including handling customer enquiries, quotations to dealers, negotiating the prices, ensuring updated necessary documents to customer.
Conducts and inspect physical condition of auto units for pricing of updated market value approved for financing which includes age of vehicles, model, make, chassis number, motor number, mileage supported of full details of buying and selling.
Check the completeness of all loan documents particularly Promissory note, Chattel mortgage, Disclosure statement, Deed of assignment, Affidavit of good faith, Letter of authority, registration certificate, and official receipt BLT and onion stencils, comprehensive insurance policy, post dated checks, valid identification, residence certificate and TIN number.
Computes monthly amortization based on approved rate structure.
Secured other requirements needed for credit investigation.
• Responsible in Managing for the processing of all loans application. SME, Real Estate, Business Loan Personal Loan, and Investment ( Loans Portfolio)
• Responsible in Credit Recommendation taking into account credit financial worthiness of the applicant.
• Responsible to Analyzed financial statement of accounts of individuals/ business entity that needs financial assistance of the bank.
• Liaises with Client for submission of all documents and compliance with all requirements then submit recommendation of loan to superior for final approval.
• Prepares maturity, security insurance ticklers and subsidiary ledgers, amortization schedule for each loan applicant.
• Monitors prompt payment by client.
• Reconciles Loan ledgers against loan payments to ensure updated payments and in case of delinquent accounts, informs clients regarding the status of his repayment schedule.
• Prepare schedule of Accrued interest receivable and master list of clients with approved loans as well as past due accounts.
• Prepare Central Bank report on loans transaction monthly and weekly report on outstanding loan for review by Management.
• Prepare Tax computation based on policy imposed by Central bank.