Duty Manager
Living Adventure for Qatar Sports and Events 2022
Total des années d'expérience :11 years, 8 Mois
Managed staff of up to 10 employees through scheduling and personnel workloads and guided team in developing strong hospitality and customer service skills.
•Increased customer satisfaction, reduced customer complaints.
•Developed and implemented employee training program to improve hospitality, customer service and increase efficiency.
Conduct Service Reminder to customer through SMS and call to ensure consistent service intakes of dealership.
•Coordinate and record customer's appointment booking and plot capacity planning to ensure smooth flow of operations in dealership.
•Handle customer's concern, analyze root cause and take improvement activities.
Processes invoices and prepares checkout bills.
•Monitors and checks accounting ledger.
•Posts room taxes and charges.
•Processes front desk tasks.
•Tracks room availability and occupancy.
•Prepares daily reports and summary cash balances.
Greeting guests upon arrival and making them feel welcomed.
•Administering check-ins and check-outs.
•Providing front desk services to guests.
•Assigning rooms and taking care of administrative duties.
•Coordinating with bell service and staff management.
•Being a source of information to guests on various matters such as transport and restaurant advice.
Handle customer enquiries, answering any questions and queries over the phone.
•Provide support and comprehensive product / service information to customers
•Build relationships with customers
•Assist customers in making purchasing decisions