Pia Donna Acosta, Asst Outlet Manger

Pia Donna Acosta

Asst Outlet Manger

Holiday Inn Bur Dubai

البلد
الإمارات العربية المتحدة - دبي
التعليم
بكالوريوس, HOTEL & RESTAURANT MANAGEMENT
الخبرات
3 years, 4 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :3 years, 4 أشهر

Asst Outlet Manger في Holiday Inn Bur Dubai
  • الإمارات العربية المتحدة
  • مارس 2012 إلى أغسطس 2012

March 2012-Present
Holiday Inn Bur Dubai
BurDubai Embasy District
Asst Outlet Manger

• Incharge in 3 Outlet
• Take in production orders and convey them to the production team.
• Ensure that the production targets are met and there is a balance in supply and demand.
• Ensure that the quality standards of product are met.
• Handle machinery problems if any.
• Give regular production reports to superiors.
• Report to the general manager regarding all the developments in his/her domain.
• See to it that the sales team is maintaining a high quality level of service.

Outlet Asst Manager في Anantara Desert Island Resort and Spa
  • الإمارات العربية المتحدة
  • إلى يوليو 2008

July 9 2008- 1012
Anantara Desert Island Resort and Spa
Sir Baniyas Abu Dhabi U.A.E
Sea Food Thai Fine dining
Outlet Asst Manager
• Reports duty on time
• Perform duty according to hotel policies
• Responsible for daily 15 minutes training
• Take over if manager is not around
• Maintain proper rapport in an outlet
• Closing reports of every day sale
• Appraising Staff probationary period

SUPERVISOR في Hotel JAL Fujaira Resort and Spa
  • سبتمبر 2006 إلى فبراير 2008

September 2006-February2008
Hotel JAL Fujaira Resort and Spa
Fujaira, United Arab Emirates
(Italian) all Day dining Restaurant

SUPERVISOR
• Keeping maintenance operations running smoothly and efficiently
• Promoting teamwork & Maintaining discipline
• Keeping morale high &Getting the right person time on the job at the right
• Maintaining the quality and the quantity of work
• Checking and inspecting jobs and personnel Preventing accidents and controlling hazards and hazardous material
• Planning and scheduling work Training personnel
• Procuring the supplies and equipment to perform the work Inspecting, caring for, and preserving equipment
• Giving orders and directions Maintaining liaison with other units, departments, and divisions

في Al Murooj Rotana Hotel
  • الإمارات العربية المتحدة
  • أغسطس 2005 إلى سبتمبر 2006

August 2005-September 2006
Al Murooj Rotana Hotel and suites
Dubai, United Arab Emirates
All Day Dining

ORDER TAKER/ CASHIER/ WAITRESS في Metro Bar and Restaurant
  • ديسمبر 2002 إلى ديسمبر 2002

ORDER TAKER/ CASHIER/ WAITRESS
December 2002 Metro Bar and Restaurant
Fukushima Ken Date Matche Japan

GUEST RELATION OFFICER في Las Marias Bar and restaurant
  • ديسمبر 1999 إلى ديسمبر 1999

GUEST RELATION OFFICER
December 1999 Las Marias Bar and restaurant
Baguio City, Philippines

SENIOR WAITRESS في Camp Jhon Hay
  • مارس 1999 إلى مارس 1999

SENIOR WAITRESS
March 1999 Camp Jhon Hay/ 19th tee Coffee shop
Baguio City, Philippines

GUEST SERVICE AGENT/ FRONT LINER
• Ensure incoming guest are given the highest possible personal service
• Deals swiftly, efficiently and sensitively to guest complaints & follow through • Ensure accurate posting of food & beverage and ancillary charges
• Receives payments by cash, cheque, credit card or account, adhering to the company credit policy at all times
• Ensure the bills are checked and closed correctly at the end of the shift based on standard policy

الخلفية التعليمية

بكالوريوس, HOTEL & RESTAURANT MANAGEMENT
  • في UNIVERSITY OF BAGUIO
  • مارس 1999
بكالوريوس,
  • في University of Baguio

College Bachelor of science in University of Baguio Hotel and Restaurant Management

دبلوم,

Vocational Care Giver MMS Training Center

Specialties & Skills

Minutes
Production
CUSTOMER SERVICE
LIAISON
MAINTENANCE
OPERATIONS
SALES TEAM
SCHEDULING
THE SALES
TRAINING

اللغات

الانجليزية
مبتدئ
التاغلوج
مبتدئ
الايطالية
مبتدئ
التايلنديه
مبتدئ

التدريب و الشهادات

GUEST SATISFACTORY (تدريب)
معهد التدريب:
ANANTARA
تاريخ الدورة:
April 2014
المدة:
20 ساعة
WINE TRAINING,GUEST SATISFACTORY (تدريب)
معهد التدريب:
WSET WINE TRAINING
تاريخ الدورة:
June 2013
المدة:
20 ساعة