Pia Donna Acosta, Asst Outlet Manger

Pia Donna Acosta

Asst Outlet Manger

Holiday Inn Bur Dubai

Lieu
Émirats Arabes Unis - Dubaï
Éducation
Baccalauréat, HOTEL & RESTAURANT MANAGEMENT
Expérience
3 years, 4 Mois

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Expériences professionnelles

Total des années d'expérience :3 years, 4 Mois

Asst Outlet Manger à Holiday Inn Bur Dubai
  • Émirats Arabes Unis
  • mars 2012 à août 2012

March 2012-Present
Holiday Inn Bur Dubai
BurDubai Embasy District
Asst Outlet Manger

• Incharge in 3 Outlet
• Take in production orders and convey them to the production team.
• Ensure that the production targets are met and there is a balance in supply and demand.
• Ensure that the quality standards of product are met.
• Handle machinery problems if any.
• Give regular production reports to superiors.
• Report to the general manager regarding all the developments in his/her domain.
• See to it that the sales team is maintaining a high quality level of service.

Outlet Asst Manager à Anantara Desert Island Resort and Spa
  • Émirats Arabes Unis
  • à juillet 2008

July 9 2008- 1012
Anantara Desert Island Resort and Spa
Sir Baniyas Abu Dhabi U.A.E
Sea Food Thai Fine dining
Outlet Asst Manager
• Reports duty on time
• Perform duty according to hotel policies
• Responsible for daily 15 minutes training
• Take over if manager is not around
• Maintain proper rapport in an outlet
• Closing reports of every day sale
• Appraising Staff probationary period

SUPERVISOR à Hotel JAL Fujaira Resort and Spa
  • septembre 2006 à février 2008

September 2006-February2008
Hotel JAL Fujaira Resort and Spa
Fujaira, United Arab Emirates
(Italian) all Day dining Restaurant

SUPERVISOR
• Keeping maintenance operations running smoothly and efficiently
• Promoting teamwork & Maintaining discipline
• Keeping morale high &Getting the right person time on the job at the right
• Maintaining the quality and the quantity of work
• Checking and inspecting jobs and personnel Preventing accidents and controlling hazards and hazardous material
• Planning and scheduling work Training personnel
• Procuring the supplies and equipment to perform the work Inspecting, caring for, and preserving equipment
• Giving orders and directions Maintaining liaison with other units, departments, and divisions

à Al Murooj Rotana Hotel
  • Émirats Arabes Unis
  • août 2005 à septembre 2006

August 2005-September 2006
Al Murooj Rotana Hotel and suites
Dubai, United Arab Emirates
All Day Dining

ORDER TAKER/ CASHIER/ WAITRESS à Metro Bar and Restaurant
  • décembre 2002 à décembre 2002

ORDER TAKER/ CASHIER/ WAITRESS
December 2002 Metro Bar and Restaurant
Fukushima Ken Date Matche Japan

GUEST RELATION OFFICER à Las Marias Bar and restaurant
  • décembre 1999 à décembre 1999

GUEST RELATION OFFICER
December 1999 Las Marias Bar and restaurant
Baguio City, Philippines

SENIOR WAITRESS à Camp Jhon Hay
  • mars 1999 à mars 1999

SENIOR WAITRESS
March 1999 Camp Jhon Hay/ 19th tee Coffee shop
Baguio City, Philippines

GUEST SERVICE AGENT/ FRONT LINER
• Ensure incoming guest are given the highest possible personal service
• Deals swiftly, efficiently and sensitively to guest complaints & follow through • Ensure accurate posting of food & beverage and ancillary charges
• Receives payments by cash, cheque, credit card or account, adhering to the company credit policy at all times
• Ensure the bills are checked and closed correctly at the end of the shift based on standard policy

Éducation

Baccalauréat, HOTEL & RESTAURANT MANAGEMENT
  • à UNIVERSITY OF BAGUIO
  • mars 1999
Baccalauréat,
  • à University of Baguio

College Bachelor of science in University of Baguio Hotel and Restaurant Management

Diplôme,

Vocational Care Giver MMS Training Center

Specialties & Skills

Minutes
Production
CUSTOMER SERVICE
LIAISON
MAINTENANCE
OPERATIONS
SALES TEAM
SCHEDULING
THE SALES
TRAINING

Langues

Anglais
Débutant
Tagalog
Débutant
Italien
Débutant
Thaï
Débutant

Formation et Diplômes

GUEST SATISFACTORY (Formation)
Institut de formation:
ANANTARA
Date de la formation:
April 2014
Durée:
20 heures
WINE TRAINING,GUEST SATISFACTORY (Formation)
Institut de formation:
WSET WINE TRAINING
Date de la formation:
June 2013
Durée:
20 heures