Purity Njoki, Senior Sales Executive

Purity Njoki

Senior Sales Executive

Marina Gulf Trading Company LLC.

Lieu
Émirats Arabes Unis - Dubaï
Éducation
Diplôme, BUSINESS MANAGEMENT
Expérience
20 years, 0 Mois

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Expériences professionnelles

Total des années d'expérience :20 years, 0 Mois

Senior Sales Executive à Marina Gulf Trading Company LLC.
  • Émirats Arabes Unis - Dubaï
  • Je travaille ici depuis novembre 2009

D• Maintain quality service by establishing and enforcing organization standards.
• Contribute to team effort by accomplishing related results as needed.
• Ensure a high level of consumer satisfaction by building and maintaining a good relationship with potential customers.
• Plan, direct and coordinate the operations of the company.
• Providing information to the customers to help them in the selection of the best products.
• Planning the use of materials and human resources, in the functional area of the store.
• Manage staff, preparing work schedules and delegating specific duties.
• Coordinating with Marina Logistics in UAE for the replenishments.
• Direct and coordinate activities of businesses or departments concerned for
• Distribution of products. Plan and direct activities such as sales promotions, coordinating with other Department heads as required.
• Prepares reports by collecting, analyzing, and summarizing information.
• Enhances staff accomplishments and competence by training and mentoring.

Customer Service & Guest Relations à Festival Of Creative Arts
  • Kenya
  • avril 2005 à novembre 2009

• Managing activities of the front office.
• Receiving customer queries and giving relevant and appropriate information.
• Handle complaints, provide appropriate solutions and alternatives within the time limit and follow up to ensure resolution.
• Assist the Department Administrator in overseeing and ensuring events and functions are organized and carried out accordingly.
• Managing and handling all the cash proceeds at the box office.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Maintain proper records of all sales, complaints, and cancellations of that day.
• Follow communication procedures, guidelines and policies.
• Keep records of customer interactions, process customer accounts and file documents.

Sales Attendant and cashier à Modern Beauty Store
  • Kenya
  • avril 2004 à février 2005

Managing the shop activities.Approaching customer and assist in helping them select items while offering product knowledge and advice.

Working at the cash counter and handling cash proceeds and other duties as a signed

Éducation

Diplôme, BUSINESS MANAGEMENT
  • à KENYA INSTITUTE OF MANAGEMENT
  • juillet 2009

RECEIVED ADVANCE CERTIFICATE IN BUSINESS MANAGEMENT.

Diplôme, BANKING
  • à KENYA POLYTECHNIC
  • juillet 2007

RECEIVED DIPLOMA IN MANAGEMENT - BANKING

Specialties & Skills

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Availability
Front Office
Banking
Customer service skills
Computer skills

Langues

Anglais
Expert
Souahéli
Expert