Senior Operations Management Consultant
ERICSSON SYSTEM & SERVICES
مجموع سنوات الخبرة :21 years, 10 أشهر
Achieved 100% customer satisfaction while overseeing the operational and process management of a new $200 million charging system project and Coaching a multi-functional team of 15 engineers by ensuring compliance with Information Technology Infrastructure Library (ITIL) best practices
Streamlined operational processes, ensuring continuous service improvement and the procedures that proactively identifies and resolved faults that reduced system downtime by 60% and saved costs by 20% over 13 months
Liaised with top management in ensuring appropriate training program for engineers, which ensured rapid skill development of a newly recruited team of engineers.
Managed relationships with external services providers and ensured the delivery of project requirements in accordance with predetermined deadlines in the service level agreement
Led a cross functional team that resolved the monthly reconciliation problem of the $14mn revenue by producing a level report that ensured clarity and reliability.
Devised innovative promotions and marketing products that, due to my interaction with executive management, were carried out and increased sales by 50% and achieved largest share of market in a highly competitive market
Project managed the upgrade of Ericsson Charging System within a tight cost and time, involving a team of 15 multicultural and multifunctional engineers. Project was completed with 10% gain in costs and 20% in time
Proactively oversaw the implementation, maintenance and monitoring of backup & recovery strategies and creation security audit procedure.
Resolved high level reporting problems by creating new procedures that guided engineers on ways of preparing high level presentations, technical proposals and design documents that ensured visibility on key issues
Project managed the $400, 000 charging system upgrade that expanded the system capacity by 40%, involved a cross-functional team of 15 engineers. Project was completed without downtime, within a tight budget
Liaised with Chief Technology Officer to achieve a simplified, synchronized operational process while overhauling the daily operational and maintenance processes of a $10 million system and coached a local team of 8 engineers on effective system maintenance; guidance led to 80% reduction in downtime a 30% reduction in costs
Managed the performance and availability of the prepaid systems, all system provisioning, operation and administration and oversaw the verification of system problems and provided support to higher-level maintenance personnel.
Ensured proper monitoring of status and performance of the network elements, including reviewing periodic reports on such and re-actively investigated and identified reasons for abnormal network conditions, and ensured actions to correct such
Interviewed, trained and coached a cross-functional team of 7 engineers and 3 consultants while managing the operations of a $300 million charging system
Streamlined and aligned the operational processes and procedures through the introduction of sensible, articulate, reliable goals and procedures that reduced downtime by 98% and achieved 10% cost
Oversaw a team of 7 engineers on a $50 million project that expanded the operation capacity by 100% with no downtime or loss of revenue thus fixing the system capacity problem with 7days gained
Managed the daily operations and budget of $2 million for 3 teams made up of 18 engineers and 3 consultants and achieved 20% reduction in CAPEX despite recent increase in human resource
Resolved low team motivation by implementing rewards scheme and team building that engendered morale of the team with buy-in from top management