Support Specialist
ICC
مجموع سنوات الخبرة :16 years, 3 أشهر
• Planning and Implementing Infrastructure and LAN Projects for medium and enterprise level companies then transferring knowledge to their IT managers.
• Providing high available solutions and high-level technical support for medium and enterprise level companies.
• Developing and planning for Backup/Disaster Recovery Strategies to ensure company business continuity.
• Implementation and support for virtual infrastructures (VSphere 4.1/5 with clustering, MS Server 2008, 2012 Hyper-V clusters, HP blade Systems, NAS and HP Storage.
• Implementation and Support for all Microsoft services (MS Server 2003/2008/2012, Active Directory, GPO, DNS, FTP, File/Printer sharing….)
• Implementation and support for MS SQL server 2008/2012 and Exchange server 2007/2010/2013 environments, clustering and administration.
• Implementation and Support for Backup Systems (Symantec Backup exec and DLO, Veeam Backup, and HP data protector) with HP tapes/autoloader and NAS Storage.
• Doing research and finding solutions for unresolved technical issues.
• Providing phone and Remote desktop support.
• Provide technical support at AUB
• Adheres to clients rules and regulations
• Provide basic troubleshooting on computer system peripherals and related devices
• Identifies area of improvement on client site
• Troubleshoot & identify network problem
• Help users to backup data on devices storage
• Train new staff to be familiar with team
