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Hussein Bakri, Support Specialist

Hussein Bakri

Support Specialist

ICC

Location
Lebanon - Beirut
Education
Master's degree, computer and communication engineering
Experience
16 years, 4 Months

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Work Experience

Total years of experience :16 years, 4 Months

Support Specialist at ICC
  • Lebanon - Beirut
  • My current job since August 2012

• Planning and Implementing Infrastructure and LAN Projects for medium and enterprise level companies then transferring knowledge to their IT managers.
• Providing high available solutions and high-level technical support for medium and enterprise level companies.
• Developing and planning for Backup/Disaster Recovery Strategies to ensure company business continuity.
• Implementation and support for virtual infrastructures (VSphere 4.1/5 with clustering, MS Server 2008, 2012 Hyper-V clusters, HP blade Systems, NAS and HP Storage.
• Implementation and Support for all Microsoft services (MS Server 2003/2008/2012, Active Directory, GPO, DNS, FTP, File/Printer sharing….)
• Implementation and support for MS SQL server 2008/2012 and Exchange server 2007/2010/2013 environments, clustering and administration.
• Implementation and Support for Backup Systems (Symantec Backup exec and DLO, Veeam Backup, and HP data protector) with HP tapes/autoloader and NAS Storage.
• Doing research and finding solutions for unresolved technical issues.
• Providing phone and Remote desktop support.

Technical Support Engineer at ICC
  • Lebanon - Beirut
  • February 2008 to July 2012

• Provide technical support at AUB
• Adheres to clients rules and regulations
• Provide basic troubleshooting on computer system peripherals and related devices
• Identifies area of improvement on client site
• Troubleshoot & identify network problem
• Help users to backup data on devices storage
• Train new staff to be familiar with team

Education

Master's degree, computer and communication engineering
  • at AUL
  • June 2007

Specialties & Skills

IT Technical Support
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IT Project Management
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• Disaster Recovery: Symantec Backup Exec 2010/2012/2014, Symantec DLO, Veeam Backup &Replication, H
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• Operating Systems: Windows XP/Vista/7/8/8.1, Windows 2003/2008/2012, Linux Ubuntu RHEL.
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• Storage: HP 3PAR Storeserv7200, HP Left Hand P4000, HP P2000 G3 MSA, SAN (iSCI, Fiber), NAS, VSA.
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• Virtualization Hypervisors: VMware vSphere 4.X/5.X, Hyper-V 2.0/3.0.
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• Hardware: Desktops, Laptops, HP ProLiant G5/G6/G7/G8/G9 ML/DL tower/rack servers, HP Blade Server
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• Database: MS SQL Server 2008/2012.
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• System/Network Security: VPN, Microsoft Forefront Threat Management Gateway (TMG) 2010,GFI Product
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• Microsoft Technologies: Microsoft Office (Word, Excel, PowerPoint, Visio, Project), Office 365, A
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• Antivirus: McAfee EPO, Kaspersky, Symantec.
+Endorse 1

Languages

Arabic
Expert
English
Intermediate
French
Intermediate

Memberships

Order des Ingenieurs et Architectes-Beyruoth
  • engineer
  • June 2011

Training and Certifications

HP ATP-Rack and Tower server solutions integrator V8. (Certificate)
Date Attended:
July 2013
Valid Until:
January 9999
HP ATP – Rack and Tower server solutions Support v8. (Certificate)
Date Attended:
April 2013
Valid Until:
January 9999
HP ASE-Server Solutions Integrator V8.1. (Certificate)
Date Attended:
August 2013
Valid Until:
January 9999
Microsoft Certified Solutions Expert: Private Cloud (MCSE). (Certificate)
Date Attended:
November 2012
Valid Until:
January 9999
Microsoft Certified Solution Associate: Windows Server 2012. (Certificate)
Date Attended:
April 2012
Valid Until:
January 9999
HP APS Desktop & Workstation 2010 and Notebooks 2010. (Certificate)
Date Attended:
September 2012
Valid Until:
January 9999
HP ATP - Blade System Solutions Support V8. (Certificate)
Date Attended:
March 2013
Valid Until:
January 9999
Microsoft Certified Professional. (Certificate)
Date Attended:
November 2012
Valid Until:
January 9999
Microsoft Certified Technology Specialist (Certificate)
Date Attended:
November 2008
Valid Until:
January 9999
HP ATP-Server Administrator V8. (Certificate)
Date Attended:
July 2013
Valid Until:
January 9999
Microsoft Certified Solutions Associate: Windows Server 2008 (MCSA). (Certificate)
Date Attended:
April 2012
Valid Until:
January 9999
Microsoft Certified Solutions Expert: Server Infrastructure. (Certificate)
Date Attended:
May 2014
Valid Until:
January 9999
HP ATP-Rack and Tower server solutions integrator V8.1 (Certificate)
Date Attended:
August 2013
Valid Until:
January 9999
Microsoft Certified IT Professional: Enterprise Administrator on Windows Server 2008 (MCITP). (Certificate)
Date Attended:
November 2008
Valid Until:
January 9999

Hobbies

  • Swimming
  • Footballl