Food & Beverage Restaurant Manager
Hilton Resort & Spa
Total years of experience :24 years, 2 Months
- Improving the guest satisfaction Scores at the main Restaurant by improving staff skills in handling guest Needs .
- In Charge of Room Service (In Room Dining) at preopening, Serving 285 luxurious rooms (Food, Beverage and VIPs Amenity), Also in charge of the Minibar in the guest rooms.
- Assigned as the HOTEL P.O.S Champion, assisting the IT department in the installation & all related issues.
Improving Sequence of Service & the Restaurant Operating Standards.
- Developing Staff Skills on handling Guest requests.
- Improving The A La Cart Menu
- Implementing Marketing strategies in order to Improve Sales & Average cover.
- Improving Sequence of Service & the Restaurant Operating Standards.
- Developing Staff Skills on handling Guest requests.
- Improving The A La Cart Menu
- Implementing Marketing strategies in order to Improve Sales & Average cover.
1- In Charge of Room Service for 358 luxurious rooms (Food, Beverage and VIPs Amenity), also a private pool at premium rooms Area serving food and Beverage.
2- In Charge of the Grill Restaurant (Hotel’s finest dining room and the winner of best International cuisine Award in Jordan 2005), specializing in savour exquisite meats, poultry & fish, serves 85 seats.
3- In Charge of Saraya Restaurant (the main restaurant in the resort) which offers all-day à la carte or buffet dining to a total of 350 guests.
4- In Charge Of luigis (Italian) Restaurant which seats 95 guests, serves traditional wood-fired pizza oven & a range of Italian specialities such as home-made pasta.
5- Worked during all seasons of the world economic forum (one of them was in charge of the publicist floor at the king Hussain convention Center).
6- Implementing a private butler Service when needed for the top VIP Client that are renting the royal villa at the Hotel.
1- Maintaining a high standard of cleanliness and hygiene at all times in the working and guest areas including upkeep of all service equipment;
2- Ensuring all the service standards are met as per the hotel’s standards;
3- Developing a thorough understanding and knowledge of all the Food and Beverage items on the menu, take food and beverage orders;
4- Consistently monitoring quality of food & beverage being served
5- Practicing good customer relations and attending to customer complaints / queries satisfactorily
6- Responsible for all service preparations before, during & after the service (mis-en-place & mis-en-scene)
7- Ensure minimum wastage, breakage and spoilage
8- Actively use up selling techniques to exceed guest expectations and increase revenue.
Able to lead a group of team members to achieve hotel targets and guest expectations thru training ,inrich team members knowledge and developing there skills .