Gabriela Nicolau

Account leadership role, responsible for leading the account strategy in all aspects of growth and profitability including but not limited to spending analysis, integrated account planning, opportunity identification, cash & receivables, and value communication. Specialized in the provision of customised accommodation, travel and hospitality solutions during major events focusing on sport, my main duty is to support and work with all Head of Departments in all aspects of running the business including acquisition, operations and account management. Excellent level of commercial awareness, building and maintaining strong long-term business relationships with clients as well as providers, in order to deliver the best possible experience to our key clients such as international broadcasters, sport federations, sponsors and agencies during the Arab World Cup 2021 and FIFA World Cup 2022

Primarily responsible for growing business revenue and achieving sales targets for the GCC region.
Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence

Supporting the corporate marketing team by executing all marketing activities, including the development and execution for a Marketing Plan on assigned brands.

- Organize and file all creative campaigns and maintain media plans: local, national and international. Maintain accurate, up-to-date advertising executions and media booking.
- Monitor and maintain marketing calendar for events, trade and beauty show participation.
- Coordinate with regional and local teams to ensure timely delivery and quality of materials.
- Coordinate the distribution of financial information including: marketing spending relative to budget and issues monthly updates.
- Organizing and attending events such as conferences, seminars, receptions, exhibitions, open days.
- Contributing to, and developing, marketing plans and strategies. Special projects as assigned.
- Ensure that operations are running smoothly, clients are satisfied and that products and projects are delivered on time and running correctly.
- Working with the advertising agency as well as printing houses to provide the organization with the needed materials and brochures.
- Ensure Social Media channels updates by creating and sourcing content.

Responsible for developing a portfolio of accounts through new business development. Also in charge of looking to bring opportunities and managing the full negotiation and close process with clients from start through to finish.
Managing the sales process for new prospects, from initial contact through to closure.
Dealing with customer enquiries face to face, over the phone or via email.
Achieving all sales targets & objectives in line with the Business Plan.
Working closely with the marketing team to produce any sales collateral required for the target market.
Developing & maintaining successful business relationships with all prospects.
Identifying the customer needs.
Developing a full understanding of the business market - place.

- The main responsibility is to provide the safety for all customers, from the moment they board the aircraft until the moment they disembark.
- To follow the standards and procedures of the company.
- To prevent and danger and to follow the procedure in case of unexpected danger.
- To give first aid if necessary.
- To deliver to the customers high service and hospitality, being sensitive to the cultural awareness, to interact with the customers and give all the support to the special handling customers.
- To work as a team, with different people from different places and cultures.
- To keep open communication between all the persons around us.
- To deliver the right information about products, services and facilities provided by the company.

- providing information requested by customers who use subscription service, about the characteristics of products and services, prices, delivery, contractual conditions, guaranties and technical support.
- Process customer complaints in a polite and professional manner to resolve all matters within its competence.
- Identify and understand the communication needs of clients in order to propose to sell products and services that fit their needs.