Consultant
Mecalink FZE
Total des années d'expérience :15 years, 11 Mois
*Marketing consultant handling all the communication between UAE and Lebanon.
*Market studies in both countries.
*Event planner (meetings, reservations, scheduling…).
*Dealing with suppliers.
*Develop detailed business plans to drive small or radical changes.
*Prepare reports, proposals and presentations.
*Interviews with employees, management and shareholders to aid in consultancy.
*Clarifies strategic and operational problems and success with management.
*Travel arrangement.
• Projecting stock level.
• Prices Negotiation with suppliers.
• Looking for alternative products when quantity is unavailable at the local supplier.
• Make sure that the ordered quantity and quality is delivered right according to my request.
• Following market trends.
• Following up with suppliers concerning the delivery time.
• Data Entry: Invoices, Transfers, Requisitions, Wastage, Breakage…
• Created a new menu for the hotel with the cost and profit for each item.
• Fiche Technique for each plate in the hotel.
• Control any missing item in the daily bar inventory.
• Memos and Warning to employees that doesn’t follow the hotel’s rules and regulations.
• Manage the month-end process, detect and analyze any differences in stock or budget.
• Monthly report to the owners concerning all the expenses of the hotel (cost) and the net profit.
• Interviews with new applicants for the available positions of Room Service, Reception and Kitchen.
• Selection of 2 of these applicants which were very accurate as they are performing a great job since 3 months.
• Training new and old staff and ameliorate their weak points.
• Keep all applicant records and CVs in case of an emergent replacement of an employee
• Check All rooms vacancies.
• Double check any problem with customers happened during colleagues' shift and provide solutions if the problem persists.
• Data Entry of the guests' information ( General Security ).
• Double check that all room service's invoices are posted to the correspondent room.
• Operator
• Welcoming guests and make the procedure of their Check in or Check out.
November 2010 - March 2012: Store Manager: Chase Restaurants (1 Year, 5 Months)
• Responsible for the assets available in the store (expiry date, quality, cleanliness )
• Put a minimum stock that shouldn't be passed, be aware of the necessary missing products and request them when needed.
• Assigning tasks for the staff, and be sure that it's done efficiently and effectively.
• Be aware of the quantity and quality of the products received from suppliers.
• Send the correspond stock for the branches, once/week.
• Control the stock (over 1000 items)
• Responsible for the Castel Mare Hotel as well, giving products requested.
• Organizing and planning all the operations and functions of the warehouse.
• Ensure that all the space available is used in its better way.
• Purchase order when the Purchaser Manager is not around, or is on board.
October 2009 - March 2012: Store Manager: Castel Mare Hotel (2 Years, 6 Months)
• Checking missing assets in Room service, Kitchen, Housekeeping and Front office, and fulfilling their needs once they do.
• Give the departments a stock for 1 week (differs according to vacancy in the hotels, incoming check-in, groups, conference .)
• Receive Goods from suppliers by being aware of their quality and quantity.
• Buy some products in rare occasions, when suppliers are late, and we urgently need them.
• Purchase order when the Purchaser Manager is not around, or is on board.
June 2011 - March 2012: Accounting: Chase Restaurants and Castel Mare Hotel (8 Months)
• Data Entry (All invoices)
• Compare Statement of Account of suppliers with ours.
• Detect any mistake on the system and correct it
January 2012 - March 2012: Cost Controller: Chase Restaurants and Castel Mare Hotel (5 Months)
• Data entry (All transfers and requisitions that happens between all 7 branches)
• Control the stock of the branches.
• Creating a budget for each department and monitor not to overpass him.
• Manage the month-end process, detect and analyze any differences in stock or budget.
May 2009 - October 2009: Room Service Manager: Castel Mare Hotel (6 Months)
• I was responsible of managing the staff, monitor their behaving, organize their attendance, and train them to be more elegant with customers.
• Ensure that the staff is well dressed and clean (hygiene)
• Interconnectedness between different departments (Housekeeping, Front Office, Maintenance )
• To work out problems with customers (if any) and to solve any miss understanding between staff.
• Double check on the money counted by the staff and closes the day.
• Comparison between invoices and the money received.
October 2008 - April 2009: Captain Room Service: Castel Mare Hotel (7 Months)
• Responsible of cleanliness and sanitation of the working area.
• Taking orders from customers and deliver them to the Hotel rooms or to serve them in the restaurant.
• Keep up to date on the stock available, and keep it up to date with the Store Manager.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Used PMS working system.
June 2008 - September 2008: Gym Manager: Castel Mare Hotel (4 Months)
• Assuring customers' satisfaction.
• Assure that everyone is applying rules and regulations.
• Resolve customers' complaints.
• Receive monthly subscription payments.
2008-2011 BA in Business Administration. Major Systems Practice - Arab Open University (AOU), Beirut, Lebanon
1994-2007 LEBANESE ECONOMIC BACEHLOR emphasis in SE (Sociology and Economy) Collège SSCC, Jbeil, Lebanon.