Customer Service Rep. & Teller
Arab Bank For Investment and Foreign Trade
Total des années d'expérience :7 years, 7 Mois
Customer Service & Teller.
Arab Bank For Investment And Foreign Trade (ARBIFT)
Abu Dhabi, United Arab Emirates
Company Industry: Banking
Job Role: Customer Service Representative & Teller
CSR / Teller
Receipt / Dispersal of cash. - Process transactions as per policy.
Balance cash position at the end of the day.
Understanding of financial transactions (Debit, Credit).
Processing PDCs cheques.
Experience in cheque clearing (Inward/Outward cheques, In-house cheque)
Customer interaction for all account servicing activities.
Cross sell all Deposit & Liability products/services offered by the Bank.
Sound knowledge of all Retail products/services.
Integrity/responsibility to manage cash.
Handled Personal Loans; Deal with Accounts; Payroll accounts; Credit.
Transaction processing skills
Good Communication skills.
Handled Personal Loans; Deal with Accounts; Payroll accounts; Credit Cards.
Maintain records of existing & new customers to follow up on their requirements.
To market company's online subscription to all eligible account holders & personal loan holders.
Provide excellent service to achieve customer loyalty.
Process all product requests for existing & new clients with complete documentation
Payroll (Opening) accounts; credit Cards; SME and Personal Loans.
Handled Personal Loans; Deal with Accounts; Payroll accounts; Credit Cards; SME (Small medium enterprises).
Deal with multicultural and high network client to deliver high quality of services, resolve their complaints -quires through effective convincing and ensure customer satisfaction.
Assisted customers regarding inquires on banks and services.
Work with standard system through standard policy of the bank management.
Working through the team work.
Experience more than four years in sales and marketing.
Professional and presentable, sales performance capabilities.
Good Relations ship and communication skills.
Ability to manage accounts.
Strong business development skills.
Target oriented and focused on short and long terms goals.
Ability to set targets and act accordingly.
Ability to coordinate with team members
Contact new and existing customers (Retail and Wholesale) to discuss their needs, and to explain how these needs could be met by specific products and services.
Quote prices, credit terms and other bid specifications.
Negotiate prices and terms of sales and service agreements.
Complete the sale transactions and close the deal.
Ensuring the satisfaction of the customer by focusing on the buying process & behavior in a straightforward, non-manipulative manner that generates long-term business.
Maintain customer records, using automated systems.
Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
Assistance of Sales Director to Forecast Demand.
Collaborate with colleagues to exchange information such as selling strategies and marketing information.
Customer Identification & Relationship:
• Responsible for the identification of potential customers
• Establish a directory of clients for various product groupings
• Maintain a close relationship with vendors and customers.
Secure Sales:
• Link with customers for additional or repeat orders
• Track order patterns and follow up for replacement.
Product Procurement:
• Review sales targets and place orders based on sales forecasts/ analysis along with current & future stock level.
• Negotiate on price, margin and payment terms.
• Constantly keep updated with new products and technology.
• Introduce new products and brand names into the local market.
Credit Forms & Collection of Payments:
• Ensure the credit-form and relevant customer documentation are completed & in order.
• Ensure that new customers are reputable and well established.
Stock Management:
• Maintain regular sales & stock analysis
• Arrange stock movement between warehouses
• Analyze ageing stock
• Prepare stock sales report.
Logistics & Administration:
• Liaise with other departments to complete the full process and administrative procedures after goods arr