Rehana Ismail

to greet the guest with eye contact and enthusiasm, and provide them seating area according their preference, serve menu and make sure after sitting the server should be there for serving drinks and take order accordingly and no any single complain occur if occurs do or done by others and always be smiling face with the guest, make guest data base of every month and send them promotions and deals through email and if they have some special request then arrange thing accordingly .

SHAHEEN AIRLINE
Currently working in Shaheen Air International as a Cabin Crew (2009 - 2012)

KEY RESPONSIBLITIES:
• Welcome passengers and guide them to their respective seats.
• Serve them meals and responsible for passenger's comfort, cabin and related emergencies.

PEARL CONTINENTAL HOTEL
Have worked in Pearl Continental Hotel as an Executive Club Officer (2008 to 2009)

RESPONSIBILTIES: • Welcome to guests upon arrival
• Plan and coordinate the provision of friendly, efficient services to guests
• Schedule activities for guests
• Coordinate and supervise all activities for guests
• Assist with check-ins / check-outs of client
• Assist all departments in being receptive to the needs of guests
• Plan and conduct group and function rundown meetings
• Assist in any other duties when required by the Front Office Manager
• Provide feedback from Guests to Front Office Manager for action and responsibilities were to handle VIP check-in desk where my duty was to attend phone calls, checking reservations and whole check-in procedures.
• Handling in house guests complains and made guests stay comfortable and satisfied.

PIZZA NEXT:
Have worked in Pizza Next (Clifton) as GRO (GUEST RELATION OFFICER) (2006 to 2007)

RESPONSIBILTIES: • Welcomed guests.
• Provided sitting area on their requests.
• Served menus.
• Arranged Birthday parties and official meetings of the customers