Senior Client Service Executive
SPF Realty
Total years of experience :15 years, 7 Months
Manage a database (Prop-space) of 4000+ clients. Provide quality service and support in a variety of areas including, but not limited to: maintaining files in a systematic order, tracking of property documents and compiling and processing client information.
Listing of properties on the system (CRM/Propspace)
Researching methods on how to enhance the quality of the property listings in order to bring more clients into the business.
Finding ways of creatively advertising properties on the web portals (Dubizzle, Propertyfinder, Bayut)
Responsible for compiling and providing daily report schedules to management for review
Ability to communicate clearly and professionally, both verbally and in writing.
Professionally handle incoming requests from customers and ensure that issues are resolved promptly.
Consistently achieving a target of 40 follow-up calls with clients daily
Thoroughly and efficiently gather customer information and update the database (Prop-space) Registering client inquiries (Buyer/Tenant) on Prop-space
Cross check property documents before registering information on the database.
• Advise clients and customers on the location of their stock by tracking goods on the logistic system
network - "Logidata".
• Solely responsible for the claim administration of one of our largest clients - LG Electronics.
• In case of lost /damaged/stolen goods, I had managed the entire claim process.
• Supervise and mentor 3 junior claim administrators (claim team) after promotion in FY2012
• Process client's payment on a monthly basis.
• Manage the claim budget and provide monthly statics report to management.
• Analyze the accuracy of the claim when received by both customer and client.
• Responsible for recovering loss from Sub -Contractors and Labor Brokers.
• Solely responsible for providing month end credit note schedules and claims statistical schedules to management for review.
• Proactively ensure stock from the company is being dispatched on a timely basis.
• Ensure timely transmission of logistics monitoring information, stock levels and distribution status to the logistics focal point.
• Responsible for coordinating and supporting initiatives relative to processing and documentation of insurance policies which includes (Personal Accident and Motor Vehicle Insurance)
• Review policy documents and ensure that the claim agent numbers are correct.
• Maintain and update records relating to claims.
• Index policy documents within the company Service Level Agreement.
• Coordination with members from different departments for smooth running of Insurance Operations.
• Verify insurance claim forms and other associated correspondences received from customers
• Responsible for filing and tracking of insurance claims, documents and policies.
TEMPORARY EMPLOYMENT
• Receive customer service feedback surveys and assign a number code to the customer response.
• Processing information - compiling, coding, categorizing data.
• Collate data received from customers in the home appliances and food & beverage market.
• Capture number codes on the network system
• Generate reports to be submitted to management.
Currently pursuing a degree in Psychology ( 3rd year )
